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Rallye BMW - Service Center

Westbury, NY

4.5
5,357 Reviews
Call Service Center (516) 226-7651

5,357 Reviews of Rallye BMW - Service Center

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January 02, 2024

Adam provides excellent service and really raises the bar for all dealerships. He should be modeled More

by rpsingh33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
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Jan 02, 2024 -

Rallye BMW responded

Thank you for the review! We appreciate the kind feedback about Adam and hope to see you again at Rallye BMW. Safe travels!

January 02, 2024

Very Professional, and there in times of need without pre-booked appointment. The facility is clean, beautiful and well maintained. More

by A Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rallye BMW responded

We're glad to know you found our service professional and timely, even without a pre-booked appointment. Thanks for noticing the cleanliness of our facility at Rallye BMW! We appreciate your feedback.

January 01, 2024

Carol is a great service advisor. and provided continuous updates while the vehivle was getting serviced. The service technicians also kept updates by sending videos of the vehicle a More

by JNGJNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rallye BMW responded

We're glad to know that Carol and our service technicians kept you well-informed during your vehicle's servicing at Rallye BMW. Thanks for sharing this positive feedback!

January 01, 2024

I was told my coils would be replaced - They were just moved . Same coils are still bad . I have a sulev engine. More

by MRLCCohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rallye BMW responded

I'm sorry to read about your experience with your coil replacement. This certainly isn't reflective of our commitment to quality service and I understand how frustrating this must be for you. I'd like an opportunity to try and make things right, so please reach out at your earliest convenience so we can discuss this further. Thank you, Chris Blanco - Service Manager - 516-833-4862

Jan 12, 2024 -

MRLCCohen responded

Spoke to Service manager who told me this is what BMW told him to do ( move coils , not replace them . I asked if I can speak to them myself so I can hear them say that . I was told no ! You’ll have to take my word . Is this the way you want to conduct business ? Total disgrace .

January 01, 2024

Great service, great people. They care about you and your vehicle. Couldn’t be happier More

by KENGOULD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rallye BMW responded

This review is music to our ears! Thank you for choosing Rallye BMW and for sharing your experience. Drive safely!

December 30, 2023

We get great service . mr Bret hines is wonderful,very professional,Corteous in his dealings and the best service advisor More

by SHAROHA116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rallye BMW responded

We're so glad to know that you had a great experience with Bret at Rallye BMW! We strive for professionalism and courteousness in all we do — thanks for the positive feedback!

December 30, 2023

Exceptional service providing me access to service from a check engine defect warning notice on a Friday and getting me into service, with a BMW loaner car on Monday morning. The car, a 12 year old BMW 335 More

by FRED_ELKIND2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rallye BMW responded

Thanks for recognizing Carol's efforts and for choosing Rallye BMW time and time again, Fred! It's great hearing your 12-year-old BMW 335xi is still running like new - see you down the road!

December 30, 2023

Everyone from the entree to the service bay and exiting with my vehicle. A special thanks to Carol C. Muniz and Chris Blanco. They are a very important factor for returning to Rallye BMW as well as Nick S More

by xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Soldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Rallye BMW responded

We're so glad to know that our team, especially Carol, Chris, and Nick made your experience at Rallye BMW a memorable one. We appreciate the kind words and look forward to serving you again in the future!

December 29, 2023

Great service- very courteous people. They were on time and did what needed to be done More

by dhdatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rallye BMW responded

Thanks so much for your support. We look forward to your next visit to Rallye BMW!

December 28, 2023

Carol is the best. She always advises me with the best options. Thank you Carroll More

by MAGGIE Spencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Rallye BMW responded

Hey Maggie! Thanks for leaving Rallye BMW a five-star review. Carol is an asset to our team, and we'll be sure to pass your kind regards along. See you next time!

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