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Rallye BMW - Service Center

Westbury, NY

4.6
5,348 Reviews
Call Service Center (516) 226-7651

5,348 Reviews of Rallye BMW - Service Center

Sort by
November 11, 2023

He was great and helpful with getting the job done I will be going back to him for future help More

by SHERADYKES
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Rallye BMW responded

We are glad to hear that our team provided excellent service. We look forward to assisting you again here at Rallye BMW.

November 10, 2023

Very knowledgeable staff you are treated with respect. You are informed every step of the process from drop off to pick up. More

by amtrx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Carrozzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Rallye BMW responded

We appreciate your positive feedback! Our team at Rallye BMW is committed to providing top-notch service and keeping our customers informed throughout the process. Thank you for choosing us, we look forward to helping you with any of your future needs!

November 09, 2023

They might talk sweetly but have sold me a car that has new issues every day. I have used Gabriel for the last 8 years to purchase cars but this last car I bought is. definitely messed up. It has gone back More

by rickyBHATIA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabriel Hale
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

rickyBHATIA responded

Sure, I have an appointment again for tomorrow. I will be there in the morning, you want to meet me tomorrow.

Nov 13, 2023 -

Rallye BMW responded

Ricky, I'm really sorry to learn about the issues you've been experiencing with your recent car purchase. This is certainly not the standard of service we aim for and it's disappointing to know that you're having a tough time. Would you be willing to talk this through with me? If so, please reach out to me at your convenience. Thank you, Christopher Blanco - Service Manager - 516-833-4862

November 09, 2023

Excellent customer service experience very helpful and detailed explanation from the beginning to the end More

by ddsingh140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Rallye BMW responded

We're delighted to know you had an excellent experience at Rallye BMW! Thanks for highlighting our committed to complete customer satisfaction - see you next time!

November 08, 2023

Awesome experience, quick service! Frank was a pleasure to worth with. Definitely satisfied with the experience. More

by shaun.noorhassan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nico Rutella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Rallye BMW responded

Shaun, we're glad to know you had an awesome experience with Frank at Rallye BMW. Thanks for your positive feedback!

November 08, 2023

Great service which was very quick and attentive. Made the process very easy. Communication was excellent. More

by fscally
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Rallye BMW responded

We appreciate your kind words! Thank you for trusting Rallye BMW with your automotive needs.

November 08, 2023

Our advisor did not explain what was going on. She had a sarcastic attitude from the start. She did not explain properly what was going on with my car. The manager had to explain and correct her m More

by skamal06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carol Clark-Muniz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Rallye BMW responded

We strive for clear communication and respectful service, so it's disappointing to learn we didn't meet those expectations. I'd appreciate the opportunity to discuss this further with you and address your experience. Please feel free to reach out at your earliest convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

November 08, 2023

All went smoothly. Great, friendly service. Prompt messages and execution. Definitely recommend Rallye. Thank you More

by TOM.NEVITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Rallye BMW responded

We're glad to know that your experience with Rallye BMW went smoothly and you found our service friendly, Tom. Thanks for recommending us, we appreciate it!

November 07, 2023

I wanted to sell my BMW after my service experience. See manager was great responding and resolving issue but service advisor no good. I lost all trust in bringing my vehicle there More

by ONE.TRUELOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The valet and car jockeys were the best part of my experience. The service advisor could learn from them. , Shane Camacho
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Nov 07, 2023 -

Rallye BMW responded

We're sorry to read about your recent service experience. Trust is crucial in our line of work, and it's clear we have some ground to make up here. We appreciate you acknowledging the efforts of our manager but understand that overall, we fell short. If you'd like to discuss this further or give us another chance, please reach out directly at any time. Thank you, Chris Blanco - Service Manager - 516-833-4862

November 07, 2023

I brought my BMW for an inspection and oil change. They took my car right away and finished the service in less than the amount of time I was told. This was excellent as I was waiting for the car. Eve More

by anthonydal7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Rallye BMW responded

Anthony, we're glad to know that Bret and Chris provided you with excellent service at Rallye BMW. We always aim for efficiency without compromising quality! Thanks for your feedback.

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