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Rallye BMW - Service Center

Westbury, NY

4.6
5,345 Reviews

5,345 Reviews of Rallye BMW - Service Center

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September 07, 2023

I always have a great experience from start to finish at this location. It’s very accommodating with the complementary beverages and as well as the complementary lyft to the mall. I was able to do errands w More

by prezcharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Rallye BMW responded

We're so glad to know that you had a great experience at Rallye BMW and found our amenities accommodating. It's wonderful to know that our team was able to assist you while you ran errands. We appreciate your feedback and look forward to serving you in the future!

September 07, 2023

Adam was excellent. He explained the service thoroughly and made sure I understood everything that was going on while I was there. More

by memcder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Sep 08, 2023 -

Rallye BMW responded

We're glad to know that Adam provided you with excellent service and clear communication during your visit here at Rallye BMW. Thanks for the positive feedback!

September 06, 2023

The price gouging is preposterous! $220 for a diagnostic check!! I feel like a money grab and not a valued customer!!! More

by GSPAPUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Tibbals
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Rallye BMW responded

We strive to provide all of our customers with 5-star experiences, and it's hard to see your recent visit missed the mark. It is our aim to keep our pricing fair and reflective of the high-quality service we provide and I'm sorry if you were left feeling disappointed with the final cost of your diagnostics. If you would like to discuss these concerns at greater length, please give me a call. Thank you, Chris Blanco - Service Manager - 516-833-4862

September 06, 2023

Very welcoming and professional. A job well done and satisfaction was the hallmark. Great job. More

by koolyou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Sep 06, 2023 -

Rallye BMW responded

We are honored to receive your support of Rallye BMW. Thank you and keep us in mind for any future needs!

September 06, 2023

Absolutely disgusted with dealership. I have purchased several BMW's from dealership over the years and my last service for a sunroof repair was a disaster. Charged over $900 to diagnos More

by SJAMES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Persaud
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Rallye BMW responded

I'm really sorry to hear about your experience--this is not how we aim to serve our loyal customers. I'd appreciate an opportunity to discuss these concerns and see what can be done to resolve any remaining issues with your sunroof. Please give me a call. Thank you, Chris Blanco - Service Manager - 516-833-4862

September 05, 2023

Good and courteous service. Comfortable waiting area. Availability of loaner cars for extended repair. Great communication from Service Advisor. More

by N SILVERMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Javier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Kozlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Rallye BMW responded

We're glad to know you had a positive experience with our service department at Rallye BMW. Providing comfortable waiting areas, loaner cars for extended repairs, and great communication are all part of our commitment to customer satisfaction. Thanks for the review!

September 05, 2023

Brandon has been incredibly helpful each time I have had a problem with my car. The service department has quickly and efficiently provided any repairs needed. More

by CACOTTON12417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Rallye BMW responded

We're glad to know that Brandon and our service department at Rallye BMW have been able to assist you efficiently! Thank you for your positive feedback. Safe travels ahead!

September 05, 2023

Excellent service provided, went above and beyond my expectations for service including a full diagnostic and basic service preformed. More

by randy.toyberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Rallye BMW responded

Randy, we're delighted to know that our team at Rallye BMW exceeded your expectations and provided top-notch service. Thanks for the positive feedback!

September 05, 2023

Satisfied with the entire service. My car is running better since the jobs the was done. More

by PEWEN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Rallye BMW responded

Thank you for the review! We appreicate the kind feedback and hope to see you again at Rallye BMW!

September 04, 2023

Everything went well. Car delivered on time. Got a complementary wash!!! Ver satisfied with staff and service provided More

by FREGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Rallye BMW responded

Frego, we're delighted to know that you had a great experience with us at Rallye BMW and you enjoyed our complimentary car wash. It's wonderful to see your satisfaction with our staff and services! Safe travels!

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