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Rallye BMW - Service Center

Westbury, NY

4.6
5,345 Reviews

5,345 Reviews of Rallye BMW - Service Center

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September 04, 2023

The whole service process was easy. I was informed about the status of my car throughout the day and receiving/returning the loaner car was simple. More

by LORETTASHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Rallye BMW responded

We're glad to know that you found our service process at Rallye BMW to be so easy and efficient. Keeping customers informed is a top priority for us, so we appreciate your feedback!

September 04, 2023

It always provide the high standard of service and I will keep continuing with future services. More

by saucheng
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Sep 05, 2023 -

Rallye BMW responded

Thank you for this stellar review of Rallye BMW! We can't wait to assist you again in the future!

September 04, 2023

Great experience! Adam was very accommodating and made the experience very good. The communication throughout the process was excellent! More

by mindyjo1989
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Sep 05, 2023 -

Rallye BMW responded

Mindy, we're delighted to know that Adam provided a great experience at Rallye BMW! We appreciate your feedback and hope you have a lovely day!

September 01, 2023

Long and they wont stop emailing me to send a review to their website smh. More

by tr
Recommend Dealer
No
Employees Worked With
Cosmo Laurino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Rallye BMW responded

It's never our intention to inconvenience our customers and I apologize for any delay on our end or unwanted communication. I'd like to make sure we take you off our email lists. I won't be able to locate your contact information without a full name — please reach out at your earliest convenience so we can get this taken care of. Thank you, Chris Blanco - Service Manager - 516-833-4862

September 01, 2023

Made my M purchase + trade-in as easy as could be. Very appreciative of the professionalism More

by LEWBLA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Turin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Rallye BMW responded

We are happy to have earned your business! Thank you for choosing Rallye BMW and for sharing your experience. Drive safely!

September 01, 2023

I travel from Brooklyn to go see these guys for all my bmw needs. A+++++ service! Thank you Shane and the entire team! More

by Y_Etayem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Camacho
Sep 01, 2023 -

Rallye BMW responded

We're so glad to know you've had great experiences with Shane and the rest of our team at Rallye BMW. Thanks for making the trip from Brooklyn!

September 01, 2023

Very professional, Fast and Kind. Will be back. It’s was very clean and organized More

by susanrocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Rallye BMW responded

Thank you for sharing this kind feedback, Susan! We look forward to working with you again down the road.

August 31, 2023

I live outside the area in Pennsylvania and was traveling on business. I had a flat tire and had the fortunate luck of dealing with Rallye and their customer service. I was treated like I was a regular cust More

by Twilli4545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Romano
Sep 01, 2023 -

Rallye BMW responded

We're so glad to know that our team at Rallye BMW was able to assist you during your travel mishap. It's wonderful hearing how smooth and positive the experience was for you, even as an out-of-town customer! We appreciate all the kind words and hope we can be of service again in the future if needed. Safe travels!

August 31, 2023

purchase brake pads for my BMW m6 Com Grand coupe on 08/23/23 had it install did the break in procedure. These pads cost over $600 and they Sqeek like crazy. Can't drive my car cause it's embarrassing w More

by mikey2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Blanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Rallye BMW responded

Mikey, I'm sorry to learn about the issue you're experiencing with your brake pads. It's important that our customers feel confident in their purchases and it sounds like we've fallen short here. We certainly don't want this problem to persist for you any longer than necessary. Please reach out so we can work towards a resolution together - Thank you, Chris Blanco - Service Manager - 516-833-4862

Sep 05, 2023 -

mikey2u responded

Spoke to Chris Blanco about the issues he refused to acknowledge the issues with the pads. I own 3 M cars and I had to change pads to POWER STOP pads cause of the squeaking The only reason I had to Buy pads from the BMW dealership was My M6 gran coupe as CARBON CERAMIC rotors and I had no choice. Chris did not work towards and resolution. He needs to acknowledgethe issues with those pads.

Sep 17, 2023 -

mikey2u responded

still no response or solution from CHRIS BLANCO

August 31, 2023

Brandon is great. He was very helpful and responsive to all of my questions and concerns. More

by AMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Rallye BMW responded

We are glad to hear that you have felt taken care of by Brandon. Thank you for choosing Rallye BMW, Amy!

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