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Rallye BMW - Service Center

Westbury, NY

4.5
5,280 Reviews

5,280 Reviews of Rallye BMW - Service Center

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April 21, 2023

Great service. Attentive. Pleasure to get the car serviced at rallye. Thank you so much. More

by melnick.jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Rallye BMW responded

We're glad you enjoyed working with us, Jeremy! Thanks for trusting us with your business. We hope to see you again at Rallye BMW for another great service!

April 21, 2023

The service advisor was attentive and transparent, I appreciated the service through and through. Definitely will recommend to any peers More

by wmcfadden2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Rallye BMW responded

We are so glad to see your five-star rating! It's wonderful to hear that our team provided such attentive and transparent service. We appreciate your support and hope to see you again at Rallye BMW!

April 20, 2023

Terrible service. I will not be back again. They were not helpful at all. They told me my oil pan was leaking when it was not. More

by brianmatthewhickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Rallye BMW responded

Brian, I am sorry to hear that we did not provide you with the service you were expecting. It's important to us that our customers feel heard and supported, so I would like to learn more about your experience and how we can make it right. Please give me a call so we can discuss this further. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 20, 2023

The job was taken care of in a timely and courteous manner. I was kept informed of the progress. More

by GBLOCKGROVE
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Rallye BMW responded

This is the kind of feedback we strive for at Rallye BMW! Thanks for the 5-star review. Drive safe and take care!

April 20, 2023

Very friendly and professional service. Only thing is BMW brake pads have to replace very 30,000 miles, why ? Other brands seem don't have to change pads so often. More

by JHSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Rallye BMW responded

Thank you for sharing your experience with us at Rallye BMW! We're glad to hear that you found our service to be friendly and professional. Regarding brake pads, the exact mileage that brake pads need to be replaced can differ depending on your driving conditions and styles. However, our team is always happy to discuss options with you and find the best fit for your vehicle's needs. Please reach out at your convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 19, 2023

Excellent service! Sales person, Nico was excellent. Very knowledgeable. Had some concerns about the car which was quickly taken care of by the service department. Hig More

by KEHICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico Rutella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Turin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Romano
Apr 19, 2023 -

Rallye BMW responded

We're thrilled to hear that you had an excellent experience at Rallye BMW! It's wonderful to hear that Nico was so knowledgeable and that our service department was able to take care of your concerns quickly. Thank you for recommending us!

April 19, 2023

Process was seamless from check in, to keeping me updated, to picking up my car. More

by morgannblancoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Rallye BMW responded

Thank you for the review, Morgan! We are so glad to hear that you had such a successful experience working with the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

April 19, 2023

was very accommodative in helping me despite that I leased the car from a different dealership, that since closed down. More

by ericding.us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Camacho
Apr 19, 2023 -

Rallye BMW responded

It was our pleasure to assist you! Thank you for choosing Rallye BMW — we hope to work with you again down the road!

April 19, 2023

As a small business owner, you should never have a customer leave feeling annoyed. I waited two hours for an inspection and oil change. Near the end of the two hours I was told it would be a good id More

by vfog23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Rallye BMW responded

I am sincerely sorry for how you left feeling, as this is never what we hope for our customers. I also apologize if our communication missed the mark, and I will share your feedback with my team in our efforts to improve. I hope we get another chance to assist you. Please reach out to me directly to discuss any of these concerns, as we will not be able to locate your contact information without a full name. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 19, 2023

After inspecting my vehicle they found a problem that required service.. The problem was repaired on a timely basis. More

by Iigskas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Rallye BMW responded

We're glad to hear that we were able to address the issue in a timely manner. Thank you for trusting Rallye BMW!

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