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Rallye BMW - Service Center

Westbury, NY

4.5
5,282 Reviews
Call Service Center (516) 226-7651

5,282 Reviews of Rallye BMW - Service Center

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March 12, 2023

Very pushy to add tires and extras when the cats is one year old. Also was NOT ready same day ;( and I dropped off at 7:15am More

by rmread20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carol Clark-Muniz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Rallye BMW responded

I apologize that you did not experience the pressure-free and enjoyable service that we constantly strive to deliver. We aim to accommodate the needs of our guests through effective and efficient work, and I am disappointed that your vehicle was not ready by the end of the day. This does not sound like the team I know, and I would appreciate the chance to make it right. I will look for your contact information, and I also invite you to reach out to me directly. Thank you, Chris Blanco - Service Manager - 516-833-4862

March 12, 2023

Took too long to get loaner car. Dropped off at 9 am and they didn’t even look at it until very late afternoon. More

by JLGTENNIS40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Rallye BMW responded

I am disappointed to hear that your vehicle was not serviced in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that we were not of further assistance. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Chris Blanco - Service Manager - 516-833-4862

March 11, 2023

Shane was professional, courteous, and communicative. We hope to work with him again. Excellent service experience. More

by DOUGANDJANINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Camacho
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Mar 14, 2023 -

Rallye BMW responded

It is amazing to hear that the team was professional, communicative, and nice to work with. See you again next time here at Rallye BMW!

March 03, 2023

Everyone at this dealership was very nice and accommodating. Do not remember the person who received my vehicle, but he was very nice and thorough. More

by LKLEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Mar 03, 2023 -

Rallye BMW responded

Thank you for the five-star review! The Rallye BMW team is grateful for your business and support. See you next time!

March 03, 2023

Chris was helpful and kept me up to date on the progress. Staff was very professional. More

by BRenda Lefcort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Thomsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Turin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Rallye BMW responded

Thanks for the great review of Rallye BMW, Brenda. Chris and the team appreciate your support.

March 02, 2023

The recall was done on time. The car was washed and cleaned. The service personnel was very professional. More

by dorav8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Rallye BMW responded

These are all things we love to hear! Many safe and happy miles from all of us at Rallye BMW!

March 02, 2023

Chris williams my service advisor always makes it a breeze for me when i come very welcoming and professional More

by S0d031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Rallye BMW responded

We're ecstatic that Chris has been the ideal service advisor for you! Thank you for being a Rallye BMW customer!

March 01, 2023

The re-call job was done within the time promised. The car came out washed and clean. That makes pleased. More

by DOCTORDAVIDKIMM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Rallye BMW responded

Thank you so much for stopping by to review Rallye BMW. We are thrilled to hear your service visit went smoothly. Take care!

March 01, 2023

Always a great experience, the staff there are true professionals and make the service appointment so stress-free. More

by TWIGGY2T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Rallye BMW responded

Thanks for the great review of Rallye BMW! We are glad to have you as a loyal client.

February 28, 2023

Easy and pleasant experience for the second time. Fair pricing with no questionable fees. Highly recommend Rallye More

by m3willie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Rallye BMW responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

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