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Rallye BMW - Service Center

Westbury, NY

4.5
5,338 Reviews

5,338 Reviews of Rallye BMW - Service Center

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April 16, 2023

Chris was excellent , great service, I was informed about the process at each stage of the repair -thanks More

by touqiranwar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Rallye BMW responded

Thank you for the review! We're thrilled to hear that Chris provided you with excellent service and kept you informed throughout the repair process. We appreciate you choosing Rallye BMW and hope to see you back again down the road!

April 15, 2023

The service department treats you like you are their only customer. They are the reason I've gotten my last 3 cars at Rallye BMW. More

by foxman576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico Rutella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Camacho
Apr 19, 2023 -

Rallye BMW responded

We are thrilled to read your five-star review! It is an honor to have earned your loyalty over the years, and we are grateful for your continued business at Rallye BMW. Thank you for sharing your experience with our service department.

April 15, 2023

Bret is an amazing service advisor. I feel like he listens, and always tries his utmost best. Bret makes servicing my vehicle a breeze. Better communication and customer service compare More

by vikashr206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Rallye BMW responded

Thank you for sharing your experience with Bret and Rallye BMW! We are thrilled to hear that Bret provided you with amazing customer service and made servicing your vehicle a breeze. We appreciate your business and look forward to seeing you again soon.

April 15, 2023

They claimed that certain things were done which they weren't. I was told my fluids were topped off but the next day my fluids was low, and I had no leak. Bottom line u can't trust what they say they did More

by ANDERAANDERSON38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carol Clark-Muniz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Rallye BMW responded

Thank you for bringing this to our attention. We apologize for any miscommunication that may have occurred during your visit. We take these concerns seriously and would like to make things right. Would you please reach out to me directly so that I may help you in the best way possible? Thank you, Chris Blanco - Service Manager - 516-833-4862

April 15, 2023

Shawn Beattie was exceptional. My first time servicing my BMW, Shawn clearly explained what would happen, showed me where to wait, kept be posted on progress via text message and c More

by iuk8ka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Beattie
Apr 19, 2023 -

Rallye BMW responded

We are thrilled to hear that Shawn provided exceptional service during your first visit to Rallye BMW! Thank you for taking the time to share your experience and we look forward to seeing you again in the future. Safe travels!

April 14, 2023

Rallye BMW always does an amazing job with servicing my car. They gave me an honest and fair price to replace my brake pads and provided a loaner car during service. The process is always smooth and enjoya More

by queendafinest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Lipari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Rallye BMW responded

Thank you for sharing your experience with Rallye BMW! We are thrilled to hear that our team provided you with satisfactory pricing and services. We appreciate your business and look forward to serving you again in the future!

April 14, 2023

Always pleasant and very thorough. I waited so it wasn’t too bad. They got me out in 2 hours More

by dawnrusso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Rallye BMW responded

Thanks for the great review of Rallye BMW!

April 13, 2023

Consistently courteous competent Service Department - Attentive Service Manager ensures service needs are completed and satisfactory. More

by ELISSA2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Rallye BMW responded

We appreciate you taking the time to share your experience with our Service Department at Rallye BMW. We are thrilled to hear that our team has provided you with consistently courteous service. We look forward to assisting you again down the road.

April 13, 2023

Excellent turn around for service of car last week look forward to next visit there More

by SWAKRSVP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Rallye BMW responded

It's great to hear that the Rallye BMW team delivered seamless service! Thank you for the five stars. See you next time!

April 13, 2023

Hello The main reason was the the service adviser lied to me about my tire had a nail in it trying to sell me a new tire no nail was discover the tire was reading low tire pressure when the pressure was 3 po More

by dacdiesel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bret Hines
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Rallye BMW responded

Thank you for sharing your experience with us. We apologize for any miscommunication regarding your tire and understand your frustration. We strive to provide transparent and honest service, and we apologize for missing the mark here. If you would like to discuss this further or have any other concerns, please don't hesitate to reach out to me directly and I will be happy to help. Thank you, Chris Blanco - Service Manager - 516-833-4862

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