Back

Rallye BMW - Service Center

Westbury, NY

4.5
5,413 Reviews

5,413 Reviews of Rallye BMW - Service Center

Sort by
September 21, 2021

I am a disabled Vietnam Veteran with two hip replacements. I purchased a 2020 X7M50 from Rallye. I requested a loaner prior to bringing my car in for servicing September 1, 2021. I was given a 3 More

by RTHEPOOH1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emily Reardon
Oct 09, 2021 -

Rallye BMW responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Oct 09, 2021 -

RTHEPOOH1947 responded

It is no secret as to my contact information. I bought and service the car at Rallye BMW Westbury, NY

September 21, 2021

No zero star rating so one star is the lowest. More than was earned. Pitiful More

by (/
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bret Hines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David O’Neill, Emily Reardon
Oct 08, 2021 -

Rallye BMW responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 20, 2021

Truly appreciated the hospitality and services provided to my vehicle . Great service !!Dennis is helpful!! More

by JEWELS11752000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis
Sep 21, 2021 -

Rallye BMW responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dennis met your expectations. Thank you again for choosing Rallye BMW, we look forward to having you as one of our valued customers for many more years to come!

September 20, 2021

My dealer Joe Lipari made the purchase of 2022 X5 M50i incredibly easy and stress-free from start to finish. He stayed professional the entire time, and really tried his best explaining different features More

by tkim4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Lipari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Rallye BMW responded

Thank you so much for your kind words for Joe and Chris , and for taking the time to leave us this wonderful feedback! Congratulations on your new 2022 x5 M50i!

September 20, 2021

Saved the day when my 530 wagon starter said "enough." Chris B managed to get me in, ordered the part(s) and got us back on the road in two days. After 14 years getting Service at Rallye I can't imagi More

by gdong155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David O’Neill
Sep 20, 2021 -

Rallye BMW responded

We are very happy to hear Christopher and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 19, 2021

Quick and friendly service. Never a problem and always a pleasure. Definitely recommend to everyone! More

by sonuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David O’Neill
Sep 19, 2021 -

Rallye BMW responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 19, 2021

3 hours waiting on site for a $500 oil change, $300 of which was labor charge that was not previously communicated. No contact regarding running beyond expected waiting time. More

by MKCC5683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chy Wiggan
Oct 09, 2021 -

Rallye BMW responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 17, 2021

They were accommodating and they handled my service fairly expediently with no issues and without a scheduled appointment More

by AIKAPLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2021 -

Rallye BMW responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rallye BMW!

September 15, 2021

My car was in your shop for a week and finally returned to me repaired and cleaned. More

by JBA19
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emily Reardon
Sep 15, 2021 -

Rallye BMW responded

We appreciate your business and our team looks forward to serving you again soon!

September 15, 2021

It was excellent.service was great. Vehicle was serviced and returned earlier than promised. Professional staff More

by TERRI625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Rallye BMW responded

Terri, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

...
252
...