Rallye BMW - Service Center

Always an enjoyable experience servicing my cars at Rallye BMW. They put customer support first and take care of my issues in a timely fashion. Rallye BMW. They put customer support first and take care of my issues in a timely fashion. More

Anthony in service was amazing. The car needed to be at the store for longer than expected and he kept me in the loop the entire time, even took care of getting me into a rental vehicle. Now my car is run the store for longer than expected and he kept me in the loop the entire time, even took care of getting me into a rental vehicle. Now my car is running great! More

Someone close to our family recommended this dealer. We were excited because it was our first time there, our expectations were high and of course, we trusted our friends. I went there around 10:40 am and were excited because it was our first time there, our expectations were high and of course, we trusted our friends. I went there around 10:40 am and while my Service appointment was for 11 am I thought it’ll be nice to show up 10-15mim earlier. Honestly the red carpet, the Reps with those fancy suits lined up greeting and cheering, I felt like Brad Pitt for a moment. I told them that the vehicle needs its first maintenance, got the loaner and left. They said it’ll take few hours because they were very busy servicing others. Around 6:20 pm I got a text saying that the car is ready. I was at work and told them I’ll pick up the car the next day in the morning. I went their picked up the vehicle and went home. The moment I took the car I saw a message "oil" and "coolant" service required. I thought it must be some kind of error. On top of that I shared with one of their Reps, Anthony, that upon (hot/cold) start the vehicle makes a pop up sound coming out from front and rear, and that strange engine noise, but it looks like they ignored that too. I went to the local mechanic, opened the hood and the guy told me the oil was never replaced, same thing for the coolant. I got upset because the vehicle was serviced for more than 6hrs and in the end still nothing was done. After a short conversation with my guy, I realized that Rallye simply tricked me. I promised myself never again with those sharks. Such a waste of time and nerves. Those people don’t care much about Customer Satisfaction scores, quality of service and brand loyalty, but simply rob their own customers. Total sham. Be alerted and skip this dishonest place. More

Great customer service from Adam Romano. The car drove like it is was brand-new even with 50k miles on it. Keep up the good work. like it is was brand-new even with 50k miles on it. Keep up the good work. More

Unprofessional My appointment was not in their system so Unprofessional My appointment was not in their system so they had no loaner car for me. I showed them an email of my appointment. I waited aroun Unprofessional My appointment was not in their system so they had no loaner car for me. I showed them an email of my appointment. I waited around for 30 minutes and nothing was done, I asked for a store manager. They told me he would come out to speak with me and he did come out but didn’t even bother to speak with me. As a store manager, he should’ve let me know what they will do about this situation. One of the guys at the checking in area told me they need over 40 loaners for that day and only had about 20 cars! That’s a problem!! My service manager was in the meeting and he came out to speak with me afterwards. What really upset me was the store manager, he was not a problem solver and unprofessional. I wouldn’t recommend anyone to buy at this dealer. More

The service department personnel are great especially my service advisor Carol. Always listens and addresses my concerns. I always leave very satisfied withe with the service service advisor Carol. Always listens and addresses my concerns. I always leave very satisfied withe with the service More

always come here for the best in service and price Gabriel gets it all done quickly and professionally This is my fifth car at Rallye Gabriel gets it all done quickly and professionally This is my fifth car at Rallye More

Excellent overall experience. I needed immediate service during a particularly busy week and not only was I accommodated but my expectations were exceeded. Would definitely recommend. during a particularly busy week and not only was I accommodated but my expectations were exceeded. Would definitely recommend. More

Excellent customer service and good follow up with communication on the car status. I enjoy driving my BMW and look forward to the relationship with Rallye. communication on the car status. I enjoy driving my BMW and look forward to the relationship with Rallye. More