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5,267 Reviews of Rallye BMW - Service Center
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May 10, 2020
The way that I was treated by the adviser was below the lowest of expectations after having been a customer for years and this due to not fault on me lowest of expectations after having been a customer for years and this due to not fault on me More
by CCHAIKIN
Verified CustomerEmployees Worked With
Dennis
May 08, 2020
excellent they where very courteous, attentive to the problem of the car. got my car back fast and clean. was offered another car while my car was being service they where very courteous, attentive to the problem of the car. got my car back fast and clean. was offered another car while my car was being serviced. More
by DAVMOBSTER12
Employees Worked With
May 08, 2020
Quick professional service Representatives at Rally were very kind and professional and service was excellent . I would highly recommend Rally services to my friends and family Representatives at Rally were very kind and professional and service was excellent . I would highly recommend Rally services to my friends and family and their service lounge was great. More
by Priyanka
Employees Worked With
Terence Palmer
May 07, 2020
Great service upon entry... Adam Romano is great ... expeditiously return of calls and feedback on my vehicle status.very easy to talk to. A grade service from Adam and them Rallye bmw pit crew expeditiously return of calls and feedback on my vehicle status.very easy to talk to. A grade service from Adam and them Rallye bmw pit crew More
by JAJACITY_2006
Employees Worked With
Adam Romano
May 06, 2020
Great job replacing my tire during the quarantine! I got a blowout on a Sunday night during the Covid 19 pandemic and was unsure how I’d get my 540i fixed. Fortunately, Rallye had a skeleton crew worki I got a blowout on a Sunday night during the Covid 19 pandemic and was unsure how I’d get my 540i fixed. Fortunately, Rallye had a skeleton crew working and they were able to accommodate me quickly with excellent customer service. More
by suzyhecht
Employees Worked With
May 05, 2020
tire replacement squeezed me into shop due to tire blowout. Ordered tire for me and handled claim through my tire insurance policy. Service area was set up for maxim squeezed me into shop due to tire blowout. Ordered tire for me and handled claim through my tire insurance policy. Service area was set up for maximum social distancing, wore face masks and gloves. and delivered car with coverings over seats and steering wheel. Great Job! More
by CountuUmUp
Employees Worked With
May 01, 2020
My experience overall was very pleasant. The staff was very attentive, courteous as well as helpful. My needs were definitely met. I will give them 5 stars very attentive, courteous as well as helpful. My needs were definitely met. I will give them 5 stars More
by GOSEIN8
Employees Worked With
David O’Neill
May 01, 2020
Waste of money and time My car went in with a misfire at the end of february and was diagnosed that the DISA valve was the issue after having a plethora of parts replaced und My car went in with a misfire at the end of february and was diagnosed that the DISA valve was the issue after having a plethora of parts replaced under the SULEV warranty. I got the DISA valve replaced at my shop and still had a misfire...turns out BMW swapped my O2 sensors mistakenly...we switched them back and still I had a misfire, so naturally I brought it back to Ralley. THIS TIME(2nd) they said it was the valve cover that had been cracked and is causing the misfire...they offered me discount on the labor and part since it was "missed" the first time and I went through with the very COSTLY repair. Picked up the car after Bret, my service advisor, said it was READY and repaired... still had a CEL and misfire...Now extremely frustrated I brought the car back the next day for a THIRD time and a few days later they told me after doing a compression test I have low compression in 3 cylinders and need a new engine and also had a faulty starter. I took the car back from Ralley mid march and went to my shop because this seemed very incorrect since I got 3 different diagnostic results every time I went back. My shop did a leak down test, a compression test and checked the cylinders/intake, everything was good, had good compression through all cylinders and cleaned the intake out to fix the misfire, now there is no CEL or misfire and the car is running 100% again. Ralley does not perform good/thorough service and I most likely will never be back. Seems like all they were interested in was making money off me, which is very upsetting. How does an engine go from "needing to be replaced" to perfectly fine after my shop actually does the tests that were said to be performed and gets different results... absolutely ridiculous. More
by JUSTINCICE97
April 30, 2020
Above and Beyond the Call of Duty We have 3 cars leased from Rallye BMW and we are long term customers of Rallye. One of our cars had a complete flat and my wife who is a Medical pro We have 3 cars leased from Rallye BMW and we are long term customers of Rallye. One of our cars had a complete flat and my wife who is a Medical professional needed the car, especially in this environment. Chris Blanco the Service Manager truly went above and beyond the call of duty in taking the car in, and having it fixed. Even though he was exceptionally busy he was totally professional and managed everyone beautifully. Thank You Chris and Rallye. More
by FJACOBCHERIAN
Employees Worked With
