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Rallye BMW - Service Center

Westbury, NY

4.5
5,322 Reviews

5,322 Reviews of Rallye BMW - Service Center

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March 12, 2020

Adam and Tony were excellent! Rec’d great care from them. Unfortunately, my front end noise was not totally resolved. They took it for many road tests. The noise was not duplicated with them. However, it st More

by TOMPALUMBO
Recommend Dealer
Yes
Employees Worked With
Tony the foreman. Was excellent. , Adam Romano
Mar 13, 2020 -

Rallye BMW responded

Thank you, Tom, for taking the time to leave your positive review for our team members! We apologize for your recent experience, please give us a call (516) 226-7947 if you would like to discuss this further! We hope to see you back again in the future.

March 11, 2020

We cannot remember how far back we are enjoying the service of Mr. David O’Neill. It’s been so many years from the old location we followed to the new location. It has been a pleasure getting our BMW More

by NIKEMAROULIS
Recommend Dealer
Yes
Employees Worked With
David O’Neill
Mar 11, 2020 -

Rallye BMW responded

Thank you for sharing your excellent review! We are very happy to know that your visits with us are always pleasant and that David is always able to assist you. We truly appreciate your loyalty and we are looking forward to seeing you back at our service department again in the future!

March 09, 2020

No they weren’t. U made complain of issues that is current on ur vehicle and the look at u as if ure stupid about what u complaining about. The write long xxx stories with no actual verification of ur More

by Verify unsatisfied customer
Recommend Dealer
No
Employees Worked With
Bret Hines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terence Palmer
Mar 13, 2020 -

Rallye BMW responded

Thank you for taking the time to provide us with your feedback. We are very sorry to hear about your most recent experience, please be advised that this does not reflect how we conduct our business. Please give me a call to discuss this further. Thank you, Terence Palmer 516-833-4868

March 09, 2020

Customer centered David O'Neill was responsive, prompt, courteous and available when I had questions. All the staff I dealt with were very help and easy to communicate More

by DESIP92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David O’Neill
Mar 09, 2020 -

Rallye BMW responded

Thank you for taking the time to leave your excellent review! We are happy that David was able to assist you and provide you with responsive and prompt customer service. We hope you visit us again in the future!

March 09, 2020

Bret was tremendous in making the service experience great. Only company was that, when picked up the car after leaving for a week. It was not fully fixed. Had to go back and leave it for few hours, whi More

by YROQUEMD
Recommend Dealer
Yes
Employees Worked With
Bret Hines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ishmael
Mar 11, 2020 -

Rallye BMW responded

Thank you for sharing your lovely service visit with us! We would like to apologize for the hassle and we hope to see you back again in the future!

March 09, 2020

Great Service and was able to get me in without an appointment. I Will definitely use Rallye again for any service my BMW may need. More

by RFRANCIS47
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Rallye BMW responded

Thank you for sharing your five-star review! It is wonderful to hear that you enjoy our service department and we are looking forward to seeing you back again for your next maintenance!

March 09, 2020

Disappointed When I bought the car it had a vibration at highway speeds brought it back for repair. Got it back still had same problem, Called to tell my advisor a More

by Mike M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Blanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2020 -

Rallye BMW responded

I apologize for the miscommunication on our end. Please give me a call at your earliest convenience to discuss in further detail. Thank you Christopher Blanco Service Manager Direct 516-833-4862

March 09, 2020

Very good,been going to Rally for 25 years they always take care of my needs. Thank you for always doing the right thing for me More

by CRAIG_BALLIN
Recommend Dealer
Yes
Employees Worked With
Nick Soldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Romano
Mar 11, 2020 -

Rallye BMW responded

Thank you, Craig, for your loyalty to our dealership for over 25 years! We are very happy to hear that we always provide you with a great experience and we are excited to see you back again soon!

March 09, 2020

Brandon is an amazing service advisor. He took the time to answer all my questions. I recommend him highly for any of your service needs. More

by JGODOY1978
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Rallye BMW responded

Thank you for sharing your five-star feedback and for your recommendations! We are looking forward to seeing you back again for your next service visit!

March 08, 2020

very helpful, courteous My service experience was quite pleasant. Whatever problem I had was taken care of My car was returned washed and cleaned and my advisor explained More

by STILLMAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Rallye BMW responded

Thank you for your five-star review! It is a delight to know that you enjoyed your service visit and we hope you choose to visit us again in the future!

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