Rallye BMW - Service Center

Service review Great customer service. They are very accomodating and up front about all issues. We have dealt with this dealership for the past 20 years and continu Great customer service. They are very accomodating and up front about all issues. We have dealt with this dealership for the past 20 years and continue to receive excellent service. More

Rallye BMW is the best! Rallye BMW is the best dealership that I have ever experienced in my life! All the people are friendly and helpful. Thank you Rallye BMW! Rallye BMW is the best dealership that I have ever experienced in my life! All the people are friendly and helpful. Thank you Rallye BMW! More

Needs improvement The service needs improvement. I came in for service and the service wasn't 100% completed. BMW of Rallye forgot to change the windshield wipers whi The service needs improvement. I came in for service and the service wasn't 100% completed. BMW of Rallye forgot to change the windshield wipers which was part of the maintenance. Also, their instructions on a certain matter were not accurate and incomplete. I had to return to another BMW dealer to get this all resolved and competed. More

Disappointed with service. On August 7th I dropped my 2019 BMW X3 for service as it had some scratches on both front doors as well as the left passenger side back door. These sc On August 7th I dropped my 2019 BMW X3 for service as it had some scratches on both front doors as well as the left passenger side back door. These scratches were already on the vehicle when I picked it up the first time. I spoke with Carol and showed her exactly where the scratches were. I left the car and was given a loaner car. Carol said I would receive a call once the car was ready. That same day, late afternoon, I received a call from Carol who advised that I could either pick up the car that evening or the next day. I told her I would pick up the car in the AM. On August 8th at about 6:45 am I arrived at the dealership to pick up my car and turn in the loaner car. When they brought my car to me I checked the car to make sure all the repairs were done. The biggest scratches on the passenger back door were exactly the same. The service manager came out and saw the scratches and advised me that I would need to bring the car back again and they would repair it. He advised that Carol would call me to set up an another appointment On Friday late afternoon, August 9th my husband called to tell me that Carol had called him to set up an appt and he asked her to call me, which I received no call that day. The next day, Saturday, August 10 I had an appt with Terrence to go over the vehicle features again. When I arrived I saw Bobby who had sold me the vehicle. I told him what happened and that I had received no call to set up another appointment. Bobby advised me that he would reach out to Carol. It is now Sunday night and I’m a little disappointed and frustrated that no one has gotten back to me to set up another appt. I had also inquired about weather mats for the front and was given a price for two different kinds. I’m very disappointed that BMW would not through in the mats for their customers on a new vehicle. I will wait for a call to set up another appointment to drop off me vehicle. Thank you, Susan Azevedo More

Great service Jonathan was a great service advisor. He told me exactly what was needed to fix the problem and actually took initiative to look into it Jonathan was a great service advisor. He told me exactly what was needed to fix the problem and actually took initiative to look into it More

Excellent service I had a great experience here with my advisor James. He was excellent and thorough and made sure to address my concerns and all issues with my car. I had a great experience here with my advisor James. He was excellent and thorough and made sure to address my concerns and all issues with my car. Thank you! More

Great experience once again Once again great experience at Rallye BMW. Always happy to be there! Great experience, great service, very friendly service advisors and everyone else Once again great experience at Rallye BMW. Always happy to be there! Great experience, great service, very friendly service advisors and everyone else that I dealt with. More

Awesome experience Took my m5 in for service and the rally team did an excellent job with my car. Great service from the service department. Thanks giani Took my m5 in for service and the rally team did an excellent job with my car. Great service from the service department. Thanks giani More

Annual oil change for 2000 Z3 Switched from another dealer to Rallye. They didn’t try to up sell me services that I didn’t need. For example, the other dealer changes my brake flui Switched from another dealer to Rallye. They didn’t try to up sell me services that I didn’t need. For example, the other dealer changes my brake fluid every 2 years even though I drive the car less then 1k miles per year. More

Excellent Service. Had and insurance claim that was not straight forward. Carol Muniz in service department was fantastic in handling the details with the insurance co Had and insurance claim that was not straight forward. Carol Muniz in service department was fantastic in handling the details with the insurance company. The repairs to drive train of our BMX X-5 were done efficiently and professionally, The car drives beautifully following the repair. More