Rallye BMW - Service Center

From the very moment I arrived, I was treated like royalty. I knew the experience will be something special. What makes this dealership is the staff. The staff is hospitable, friendly, accommodating a royalty. I knew the experience will be something special. What makes this dealership is the staff. The staff is hospitable, friendly, accommodating and very helpful. They truly go above and beyond. There is a gentleness, sweetness and attention to detail you have here that you simply don't find in many dealerships. I was always treated with "white glove" service. Matt Carlson was awesome. His level of professional service is second to none. He is always attentive to my need. I will only service and buy my next BMW from Rallye. They are definitely 5 star! I couldn't be happier having experienced Rallye BMW. More

The service was excellent compared to other service centers I went to. I didn't wait long and the consultant explained what they did on my car. The problem was corrected and I'm very satisfied. The p centers I went to. I didn't wait long and the consultant explained what they did on my car. The problem was corrected and I'm very satisfied. The people and the service given to my car was more than what I had expected. More

I THINK MATT AND THE OTHER EMPLOYEES AT RALLY BMW SERVICE ARE EXCEPTIONAL. THEY ROFESSIONAL, KNOWLEDGEABLE, COURTEOUS AND ALWAYS SERVICE ORIENTED. YOU ARE QUICKLY GREETED AND ACKNOWLEDGED WHEN YOU COME IN F ARE EXCEPTIONAL. THEY ROFESSIONAL, KNOWLEDGEABLE, COURTEOUS AND ALWAYS SERVICE ORIENTED. YOU ARE QUICKLY GREETED AND ACKNOWLEDGED WHEN YOU COME IN FOR SERVICE. I WANT TO POINT OU THAT I LOVE DEALING WITH MATT. I ALWAYS MAKE IT A POINT TO AKS MY HIM. MATT ALWAYS LISTENS TO WHAT I THINK IS WORNG WITH MY CAR, AND DOES WHAT NEEDS TO BE DONE. THE SERVICE IS QUICK, PROFESSIONAL AND I ENJOY COMING IN. USUALLY ONE HATES COMING IN TO SERVICE HIS/HER CAR. OVERALL RALLY BMW SERVICE PROVIDES AN ENJOYABLE EXEPERIENCE. THE STAFF IS WONDERFUL;AND I WOULD LIKE TO RECOGNIZE MATT FOR HIS ONGOING DEEDICATION TO EXCEPTIONAL SERVICE. P.S.- I REALLY HAVE NOT WRITTEN A REVIEW LIKE THIS FOR ANY DEALERSHIP FOR THE NUMBER OF YEARS SINCE I'VE HAD A LICENSE AND WE ARE TALKING SINCE 1992. DR. THEODORA MANOLAS More

I live in Brooklyn so I called the BMW dealer in Brooklyn for service.They picked up the phone and put it back down .All I heard was a dial tone.I purchased my BMW from Rallye so I decided to have them servi for service.They picked up the phone and put it back down .All I heard was a dial tone.I purchased my BMW from Rallye so I decided to have them service my car.I just want to say THANK YOU.The service was excellent and the people are friendly and very helpful.Thank you to Dennis and his team. More

Great experience at this dealership. They treat people very respectfully. I plan to purchase my next BMW here in te future. They make the BMW name what it should be. Prestige, excellence, and the best veh very respectfully. I plan to purchase my next BMW here in te future. They make the BMW name what it should be. Prestige, excellence, and the best vehicle in the world. Clean atmosphere, comfortable, and a gorgeous showroom. More

I had Mat before as my Service rep. He is very kind Respectful and explains what need to be done. Wonderful Personality. Always with a good attitude.All of the service people from when I drop off the c Respectful and explains what need to be done. Wonderful Personality. Always with a good attitude.All of the service people from when I drop off the car to when I pick it up are very nice.The only thing I suggest is that I feel I should be able to get a BMW loaner when needed. I have to say The Reps always accomidate me and some how I luck out and get a BMW Loaner I thank everyone there for that. Ahain Thank you for making my visit to BMW a pleasant one. Carmelina Oliveira More

We have been customers at Rallye BMW for many years. In addition to the superb organization, their obvious corporate dedication to customer satisfaction regardless of the situation, I can honestly praise R addition to the superb organization, their obvious corporate dedication to customer satisfaction regardless of the situation, I can honestly praise Rallye BMW for their CONSISTENCY of excellence. Whenever I think about leasing a different brand for my next car, I start to remember the way my family and I were always treated when we needed servicing and I realize that I would have to be crazy to subject ourselves to that standard level of dealer abuse. More

The service at Rallye is superior as always. Usually I have an appointment for my car, but this time I didn't. We called Matt Carlson and he in turn, left us a message that if there was a problem with one have an appointment for my car, but this time I didn't. We called Matt Carlson and he in turn, left us a message that if there was a problem with one of our cars, we should bring it in the next morning and he would take care of it. From the moment I pulled my car into the bays,spoke with the greeters and then with Matt,the BMW experience was professional as ever.They gave me a loaner car and within 15-20 minutes I was on my way home. About 3 hours later my own car was ready. Thank you for your terrific service and professionalism. More

1- IT TOOK THE TOW CAR COMPANY 2 1/2 HOURS TO REACH ME AT 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MOR 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MORNING. 3-I WAS CALLED FRIDAY AT 4:30 TO TELL ME THAT THE CAR WAS READY. IT TOOK ABSOLUTELY TOO LONG TO REPLACE A SIMPLE POWER STEERING HOSE AND I DIDN'T HAVE A RENTAL CAR TO USE. I WAS TOLD THAT BMW SENT THE WRONG PART. BUT, WHATEVER THE CAUSE, I WAS DENIED USE OF THE VEHICLE FOR A PROLONGED PERIOD OF TIME. THANK YOU, WILLIAM DALESSANDRO More

I made an appointment to get my tire replaced at this dealer at 1pm the next day. When I showed up, they couldn't find the tire. I waited there for three hours for them to "find" the tire for my car. dealer at 1pm the next day. When I showed up, they couldn't find the tire. I waited there for three hours for them to "find" the tire for my car. I have road hazard warranty for my vehicle so this should have been a free replacement. The dealer kept insisting that they would repair the tire if they could not find the right size/model. I said "NO" and insisted on a new tire. The dealer did not offer me a loaner vehicle or an option to leave my car overnight. I waited there for three hours! I'm a very powerful man. Some people would pay over $400/hour for my time. And I threw that time away at the dealership because of their incompetence. More