Rallye Lexus

Regular service I scheduled the service and asked for the brakes to be checked. Joanne called me with the estimate and suggested a replacement plan 😊 After I picked I scheduled the service and asked for the brakes to be checked. Joanne called me with the estimate and suggested a replacement plan 😊 After I picked up the car I heard a noise from the car and a few days later called and Pam helped me out giving me a loaner car so I could cover the Manhasset graduation. Issue fixed More

Invited to special event The special event was well organized and amazingly nice gifts to participates. Appointments were scheduled which allowed for timely individual attent The special event was well organized and amazingly nice gifts to participates. Appointments were scheduled which allowed for timely individual attention. Even though the event was crowded the staff was incredible in meeting my needs. Mr Tubens was excellent! He was very thorough and I really appreciated his patience in reviewing the various options available in selecting my car. The staff at Rallye Lexus really make you feel that they appreciate your business. The experience was great! More

great personalized customer service They make you feel like family, always have a loaner car even for a short period. Car is always clean and nothing is a problem They make you feel like family, always have a loaner car even for a short period. Car is always clean and nothing is a problem More

Ended Lease/New Lease I have been a client with Rallye Lexus for approximately years. I am welcomed each visit by name and treated with the utmost professionalism. Anthony I have been a client with Rallye Lexus for approximately years. I am welcomed each visit by name and treated with the utmost professionalism. Anthony Piccirillo has been my sales consultant for approximately 10 years. He is salesman extraordinaire. Anthony has a wonderful, no pressure personality with the client's best interest in mind. He is available by phone, in person, and email at any time. I would like for consumers to know that I have been to other Lexus dealers on Long Island NY, and there is no comparison to Rallye Lexus. In addition, the service and parts department exceeds expectations. Pamela Palasciano is extremely knowledgeable, friendly, and professional. Joanna Oates follows suit with Pam. I have also known Karl Hernandez, loaner manager for many years. He has kept a professional relationship with me since moving from sales. Karl takes interest in not only his loaner car customer satisfaction, but also in customer overall satisfaction. Finally, Matt Moore, vehicle delivery specialist, is very knowledgeable and patient. He has spent much time helping me learn about the technology and features in my 2018 Lexus GS 250. More

Leased a new car Excellent job Made the experience very special. Thanks to all the employees at Ralleye Lexus. I hope to recommend the dealership to other customers.Th Excellent job Made the experience very special. Thanks to all the employees at Ralleye Lexus. I hope to recommend the dealership to other customers.Thank You. More

Friendly service, great attention to detail of what needs at Very good service and attentive listening to what needs to be fixed on the vehicle. Also, when picking up the vehicle great cleanliness to vehicle. Very good service and attentive listening to what needs to be fixed on the vehicle. Also, when picking up the vehicle great cleanliness to vehicle. More

Service Excellence Been servicing at Rallye since 1993 and continue to do so even though there are currently closer Lexus centers. Currently own 2 Lexus vehicles. Easy Been servicing at Rallye since 1993 and continue to do so even though there are currently closer Lexus centers. Currently own 2 Lexus vehicles. Easy to set appointment and check in timely when I arrive. All employees friendly, polite and willing to please. Service is prompt and issue always resolved effectively Deal with either Joann Oates or Pat Palasciano as service advisers who are attentive and provide quality guidance, as necessary. Have been requesting Ed Munsinger as service technician as he knows the vehicles well and handles all matters competently. More

great as always Best service department of any dealership I have ever used. The work is always impeccable and the service staff are outstanding, friendly and helpful Best service department of any dealership I have ever used. The work is always impeccable and the service staff are outstanding, friendly and helpful. great people More

Rough idle from cold startup Rallye Lexus was able to correct the rough idle I had from a cold startup on my 2015 RX450H. it took a few days but they provided me with a brand new Rallye Lexus was able to correct the rough idle I had from a cold startup on my 2015 RX450H. it took a few days but they provided me with a brand new RX350L service loaner. Got the car back clean And it has been running like it was brand new. Oh and it was all covered under the warranty. More

Professional! The Customer Service Rep was very knowledgeable, without Pressure Tactics. He consistently gave me updates on my Cars Status! The loaner vehicle was a The Customer Service Rep was very knowledgeable, without Pressure Tactics. He consistently gave me updates on my Cars Status! The loaner vehicle was a nice touch. He also showed me things that I didn't even know regarding my own car. More