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Rallye Lexus

Glen Cove, NY

Overview
Employees
Reviews
Vehicles
4.8
3,171 Reviews
Welcome to Rallye Lexus, New York’s Longest Running “Elite of Lexus” Award Recipient (25 years), DealerRater’s 2020 Top-Rated Lexus Dealer in New York, and DealerRater's 2023 Consumer Satisfaction Award winner. At Rallye Lexus, we’re proud to offer our customers unmatched benefits, expertise, and value to make your experience as exceptional as the vehicle you drive.
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20 Cedar Swamp Rd

Glen Cove, NY

11542

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Showing 3,171 reviews

January 04, 2024

They go the extra mile every time, thank you for making it easy to take care of my car. More

by KTDOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! James Quinlan 516-676-8686

January 04, 2024

Taken promptly. Job completed within a reasonable amount of time. The car wash is a great feature. Received a pleasant note that made me feel happy & appreciated. More

by Lexy Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Rallye Lexus responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye Lexus. James Quinlan 516-676-8686

January 02, 2024

I’ve had issues with the service department technicians. There failure to insure vehicle is complete and ready for customer. Did make James the service manager I made him aware of my disappointment with ser More

by CD2791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanna Oates
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rallye Lexus responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Stefanie Horn 516-676-4000

December 31, 2023

Always very helpful and polite. Waiting room is clean. All work is explained to me and repeated if necessary More

by TCOTTELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Rallye Lexus responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Maria here at Rallye Lexus. James Quinlan 516-676-8686

December 31, 2023

Superb experience. Lauren was absolutely wonderful, guiding us through our options, very knowledgeable, absolutely no pressure just help figuring out what we wanted Ni More

by SRP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Hu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Matheos
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Jan 02, 2024 -

Rallye Lexus responded

It's fantastic to hear that Lauren provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Rallye Lexus! Stefanie Horn 516-676-4000

December 29, 2023

Very nice and helpful. Appreciate it and thank you Lexus. they could not start my Lexus with the remote and tell me I need an app to study car which I eventually started wi More

by KSUKRAM13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! James Quinlan 516-676-8686

December 28, 2023

Joanna is an excellent Service Adviser. She is a professional who knows what she is doing. She treats me as a valued customer and helps me when ever she can. More

by STUROTHSTEIN64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Rallye Lexus responded

Thank you for your kind words for Joanna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

December 22, 2023

All items were handled professionally and expeditiously Stafff was very pleasant and professional to deal with More

by LBRACCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! James Quinlan 516-676-8686

December 21, 2023

This is a very trustworthy car dealer. The sales staff are serious and responsible, and the staff in the car maintenance department are very professional. Great! More

by WEI616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Rallye Lexus responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Lexus, we look forward to having you as one of our valued customers for many more years to come! James Quinlan 516-676-8686

Dec 22, 2023 -

WEI616 responded

Thank you so much for all these years of service, and happy holidays!

December 19, 2023

Joanna was great and kept me advised about the status of my vehicle. The service experience was wonderful. More

by stacykap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Rallye Lexus responded

Thank you so much for your excellent review, Stacy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Joanna here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. James Quinlan 516-676-8686

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