Rallye Motors - Service Center

I have wheel/tire insurance. The tow roadside driver had difficulty removing the wheel and in using a hammer chipped it. Nevertheless, my Rallye rep told me wheel refinishing was declined. I told him to rec difficulty removing the wheel and in using a hammer chipped it. Nevertheless, my Rallye rep told me wheel refinishing was declined. I told him to recheck that wheel. It was then accepted. I had expected that they would be my advocate with insurance, as had been Mercedes Manhattan. My car died within approximately 5 miles after leaving the dealership for a tire change. It was blamed on a belt breaking. Vehicle towed back to dealership. There is now an intermittent squeal. I was told that there is a $185 diagnostic charge to find the squeal. There have been multiple instances of inflated, incorrect diagnoses of sounds in the past. The difference between Manhattan and Rallye in terms of diagnostic and service is tremendous. More

Hello, thanks for the great experience, from booking the appointment to the final pick up of my vehicle every step was a great experience, and I thank you appointment to the final pick up of my vehicle every step was a great experience, and I thank you More

One week the kept the car and the issue was not solved. Damaged car on last service visit and refused to take responsibility. I have saved at least a dozen friends the aggravation of Rallye and they ch Damaged car on last service visit and refused to take responsibility. I have saved at least a dozen friends the aggravation of Rallye and they chose another dealership or another brand More

I have had excellent service visits every time I brought in my car. The service advisor couldn't have been nicer or more efficient. I felt special from the moment I drove into the facility. in my car. The service advisor couldn't have been nicer or more efficient. I felt special from the moment I drove into the facility. More

Brake service Was quoted $7000 to fix and another dealer quoted me $2000. Was not respected with my request to purchase a GLA 250 ...was given to a sales person wh Was quoted $7000 to fix and another dealer quoted me $2000. Was not respected with my request to purchase a GLA 250 ...was given to a sales person who didn't try too hard to answer my questions. More

Service John is always a pleasure to deal with. i like the texts alerts to let you know and the shuttle is helpful. It would be great to be able to have an John is always a pleasure to deal with. i like the texts alerts to let you know and the shuttle is helpful. It would be great to be able to have an appointment starting at 6:45AM. More

Robert was fantastic in giving me the necessary options to make an informed decision on the car, color and options that I wanted in a new purchase. to make an informed decision on the car, color and options that I wanted in a new purchase. More

He is so nice and give us good service,help me to know Benz. i will be back for my second car with Andy next time Benz. i will be back for my second car with Andy next time More

Excellent service I brought my car in for an annual service and inspection. I was told when I made the appointment who would be taking care of me. I was met at my car I brought my car in for an annual service and inspection. I was told when I made the appointment who would be taking care of me. I was met at my car and brought inside where I waited for less than 5 minutes for my service man. He was pleasant and thorough, told me to please wait about an hour and a half (I knew when I made the appointment how long it would take and elected to wait rather than take the loaner which was offered to me). There was coffee, tea and a television in the room where I waited, the car was ready sooner than I expected, and I drove off with a freshly washed vehicle. Who could ask for anything more?! More

The service was great and done in a timely manner. The loaner car was ready and I was in and out very quickly. Steve was very helpful. loaner car was ready and I was in and out very quickly. Steve was very helpful. More