Rallye Motors - Service Center

Annual service including inspection and Service A cycle I always find Rallye so easy to work with and it is always a very pleasant experience. The staff from the greeter to the service rep are all highly pr I always find Rallye so easy to work with and it is always a very pleasant experience. The staff from the greeter to the service rep are all highly professional. My service rep, Ramiro Milian has always been excellent in keeping me posted if there is any additional work to be done on the vehicle and what the costs will run to. He is also excellent in keeping me posted on the status of the service. As an aside, the service center has always been excellent when I have dropped by unannounced for some minor issues like a tire problem, re-setting my iPhone, etc. More

Collision repair Car was parked on lot at least 5 days before work was started. As a result of collision repair, mechanical problem was caused which still has not bee Car was parked on lot at least 5 days before work was started. As a result of collision repair, mechanical problem was caused which still has not been resolved. More

Easy to make an appointment, fast turnaround and loaner car I was pleased to be able to schedule an appointment that fit my needs. The repairs were made quickly and a loaner car was provided for the short time I was pleased to be able to schedule an appointment that fit my needs. The repairs were made quickly and a loaner car was provided for the short time I was without mine. Except for the high cost of Mercedes parts and service I have no issues at all with all the good people of Rallye Motors. If I had any complaints they would be against Mercedes for making their proprietary diagnostics software unavailable to third party auto repair facilities and owners who prefer to pay reasonable prices to maintain their older vehicles. This practice prevented my local repair facility from determining the cause of loss of heat in my 2003 E500. Rallye Motors (a Mercedes Dealership) had no problem identifying the issue and replacing the failed valve using an OEM part. They also (at my request) repaired a problem that prevented the windshield wipers for operating in intermittent mode. The combined cost of parts and labor to replace a heater valve, a rain sensor and antifreeze came to $1,256.02 including tax. My local repair shop told me that using aftermarket parts the same job would have cost me one third the price had they been able to acquire and use the electronic diagnostic software that Mercedes Inc. will not provide until Right to Repair legislation is passed that requires it. More

Excellent work Great job and excellent experience The staff is friendly and professional, the best dealer that I’ve ever met. Definitely will recommend to my Great job and excellent experience The staff is friendly and professional, the best dealer that I’ve ever met. Definitely will recommend to my friends and family More

Great Service My 2004 E320 4Matic has only been serviced by Rallye Motors in Roslyn NY since it was purchased. My car is in excellent condition and in part that i My 2004 E320 4Matic has only been serviced by Rallye Motors in Roslyn NY since it was purchased. My car is in excellent condition and in part that is due to the amazing technicians and service managers at Ralley. More

Tony takes care of all my service needs. Without tony and Jeff I would go to Huntington dealership which is closer to my home.They make your dealership what it is today,Great Without tony and Jeff I would go to Huntington dealership which is closer to my home.They make your dealership what it is today,Great More

Rob Carlson makes the experience so easy rob Carlson and his attention to detail making sure everything is completed to satisfaction before returning my car and the accommodations of the deal rob Carlson and his attention to detail making sure everything is completed to satisfaction before returning my car and the accommodations of the dealership are awesome More

Clean and friendly environment Just the entrance is very attractive with Benz logo. Service area greets you with a smile. Consultants make you feel very comfortable, everything arou Just the entrance is very attractive with Benz logo. Service area greets you with a smile. Consultants make you feel very comfortable, everything around them, like front desk and coffee area, loaner department is very pleasant. All these are areas are well kept, neat and clean. Just excellent. More

Service review It was comedy of errors. After 10days of waiting for parts not getting right parts and waiting more. My car was finally repaired only to have body dam It was comedy of errors. After 10days of waiting for parts not getting right parts and waiting more. My car was finally repaired only to have body damaged in repair shop and sent to body shop to be repaired. The service associate and service manager were very helpful and understanding. But something is broken in repair area. More

Efficient This dealership runs like clockwork. Appointments are kept on time. Everyone is pleasant. Mechanics are competent. It’s spacious, well organized, clea This dealership runs like clockwork. Appointments are kept on time. Everyone is pleasant. Mechanics are competent. It’s spacious, well organized, clean and comfortable. Your cars history is always available on the computer system. More