Rallye Motors - Service Center

My experience was absolutely excellent From the start of service to end of service was excellent. Ken Vachris always informed me of the progress of my vehicle from the beginning to the end. From the start of service to end of service was excellent. Ken Vachris always informed me of the progress of my vehicle from the beginning to the end. More

We were treated with genuine care and understanding . Stephen Augustine has always treated us with courtesy, professionalism, and shown his knowledge of the business with the solutions regarding the needs Stephen Augustine has always treated us with courtesy, professionalism, and shown his knowledge of the business with the solutions regarding the needs of our car issues. More

very nice people work there went in to get a lost key replaced. someone helped me immediately. i was called in a few days, picked up my key and car. very wonderful experience!! went in to get a lost key replaced. someone helped me immediately. i was called in a few days, picked up my key and car. very wonderful experience!! More

Great Customer Service - Bad Service, by Sertvice Dept. Always a pleasure working with Vinnie Vetere, his customer service is exceptional! Now in terms of the SERVICE PROVIDED... it’s lacks quality. M Always a pleasure working with Vinnie Vetere, his customer service is exceptional! Now in terms of the SERVICE PROVIDED... it’s lacks quality. My last few services, have been very disappointing or not up to par. Having to drop vehicle for same issues or because tech failed to be proactive is not efficient on both ends, customers and workers performing service. Let’s just say, It’s amazing how techs sing-off service tickets as completed when they are not... There should be a check-list that should be completed by techs before a vehicle is returned to customer. I understand each case is unique, but when there’s a pattern then the process is not workin. Among other things, my vehicle was returned incomplete: - door controls not operational after changing - air filter not replaced when it should have (raised concerns 3 times, and dropped car twice for same issue). In short filter was not replaced when vehicle was dropped for service. - dirty console when sunroof control panel was replaced. - overcharged on replacement of windshield Anyway, i can keep on, but in the end I understand that these issues can be pinpointed to specific staff/team. This affects the entire MB image. More

Battery Issues Rallye techs checked over the vehicle and confirmed the issue and resolved it. Vincenty from service kept me in the loop the entire time. Great servic Rallye techs checked over the vehicle and confirmed the issue and resolved it. Vincenty from service kept me in the loop the entire time. Great service thanks so much More

recall service 2013 c300 Ken is a pleasure to deal with. Brought my car in for a recall and everything was handled in a timely and Extremely professional manner. Ken is a pleasure to deal with. Brought my car in for a recall and everything was handled in a timely and Extremely professional manner. More

Fine service in every way From greeting to goodbye, Rallye is oriented to quality service, both to you personally and to your car. Spot on communication let’s you know what to From greeting to goodbye, Rallye is oriented to quality service, both to you personally and to your car. Spot on communication let’s you know what to expect. If you choose to wait, the room is well equipped with beverages, snacks, WiFi and charging plugs. Employees are welcoming and attentive throughout. It is almost a pleasure to get your car fixed! More

A very satisfied customer Fantastic customer care, always so polite and professional. Thanks to Andrew excellent customer care ,much appreciated. Many thanks, no hesitation i Fantastic customer care, always so polite and professional. Thanks to Andrew excellent customer care ,much appreciated. Many thanks, no hesitation in recommending Rallye Motors. Once again a great service, polite attentive staffs. More

CORRECT ELECTRICAL PROBLEM RALLYE MOTORS WAS VERY EFFICIENT IN REPAIRING A PROBLEM WITH MY ELECTRICAL SYSTEM. I WOULD HIGHLY RECOMMEND THERE SERVICE DEPARTMENT. THE MANAGERS W RALLYE MOTORS WAS VERY EFFICIENT IN REPAIRING A PROBLEM WITH MY ELECTRICAL SYSTEM. I WOULD HIGHLY RECOMMEND THERE SERVICE DEPARTMENT. THE MANAGERS WERE HELPFUL AND THEY FINISHED THE WORK ON TIME. More

They found the source of the problem and fixed it The service department found the source of the problem and fixed it in a timely manner. I was given updates as they worked on the car. They messag The service department found the source of the problem and fixed it in a timely manner. I was given updates as they worked on the car. They messaged me when the work was done and informed me as to when I could pick up the car. Everything was ready and there were no delays when I picked up the car. More