Rallye Motors - Service Center

Tried to rip me off for B service! I contacted Rallye to get a price for inspection and B service for my 2014 E550. They quoted me a price, and I found a coupon on their website for $5 I contacted Rallye to get a price for inspection and B service for my 2014 E550. They quoted me a price, and I found a coupon on their website for $50. Then when I went for the service appointment, they told me Mercedes requires to have brake fluid replaced at this time as well, which would be an extra $200. I asked them if it is required, isn't it part of the B service? They told me no, it is not. After leaving the car there for overnight service, I went home and looked online, and sure enough, replacing brake fluid IS PART of the B service. When I went to pick up the car, I mentioned to them I should not be charged additional for this service since it is part of B service, and they replied "we don't include it in our B service". I showed them on their website where their own webpage says it is included in the B service, and when they quote a price for the B service, it should include all services listed. He told me that is not the way their dealership does it. He said the price they quote for B service does not include all the services they advertise, and they charge extra for some of the required services EVEN THOUGH THEY ARE LISTED as part of the B service. They refused to honor the price they quoted me (although they did reduce the price somewhat)and they did not honor the coupon. They are crooks! I just wanted to get the xxxx out of there. They are crooks! On top of that, they forgot to do the inspection! WHAT A HORRIBLE EXPERIENCE! More

Rallye Collision rocks! Ken Jacobs took wonderful car of me. He was attentive to my needs and had my car back quickly (after an accident) and looking brand new! The only plac Ken Jacobs took wonderful car of me. He was attentive to my needs and had my car back quickly (after an accident) and looking brand new! The only place to go for your collision needs. More

"Exemplary and Timely Service" Miss Marie Davi has shown me that she her knowledge and professionalism each and every time for my GL450 service needs. Whether via phone, text or ema Miss Marie Davi has shown me that she her knowledge and professionalism each and every time for my GL450 service needs. Whether via phone, text or email I can always rely on Miss Davi's polite, respectful and timely response to her customers concerns. I believe she is invaluable to Rallye Motors. More

5 STAR SERVICE! I couldn't ask for better service! When I need any service or repair, I only work with Lisa. I know my vehicle and I will be taken care of. When I pic I couldn't ask for better service! When I need any service or repair, I only work with Lisa. I know my vehicle and I will be taken care of. When I pick up my vehicle, I have confidence it will be returned performing better and cleaner than when I dropped it off. Thank you. I have never had a better experience at a car dealership / service center. More

Excellent service experience I would like to express my satisfaction with me recent service visit to Rallye Motors- Mercedes Benz. I scheduled an appointment online which was sea I would like to express my satisfaction with me recent service visit to Rallye Motors- Mercedes Benz. I scheduled an appointment online which was seamless. Within minutes I got a call to confirm my appointment & loaner vehicle. Upon arrival to the dealer the following day, I was greeted promptly by valet and the wait time to see Katie was minimal. I presented a service coupon to her & I explained to her what my vehicle needed and it was taken care of in a straight forward & professional matter. Within minutes I was given the loaner & off I was. The service was completed earlier than expected & I got a call later in the day stating that the vehicle was ready. I usually keep my car in great condition service wise & I was not presented with expensive, unneeded upsell work compared with other dealers in the area I have been to that try to upsell services to you that the car does not need. Thanks Again! More

experience from xxxx Kenneth Vachris took our car on Monday for service overnight. Instead of 1 night he held it for 2 nights without calling us back with an explanation. Kenneth Vachris took our car on Monday for service overnight. Instead of 1 night he held it for 2 nights without calling us back with an explanation. When my husband called the service department this morning, they told him the car has been ready. He never heard back from Kenneth Vachris. He took the train and was supposed to be picked up at a nearby train station. They never returned his calls for pick-up and they kept redirecting him to the wrong numbers and voicemails. Since this is the only dealership for Smart cars on LI, they behave anyway they want with the owners of such cars. Avoid this dealership, especially Kenneth Vachris. More

100% the right place to have your car serviced! If I could give another star, I would. In the past, I had taken my car to local shops to be fixed or touched up. Never again would I do that after t If I could give another star, I would. In the past, I had taken my car to local shops to be fixed or touched up. Never again would I do that after the service I received at Rallye. Ken in particular made the experience top notch for me, ensuring that I was kept in the loop during my car's service period and returning my car in even better shape than it was when I bought it new. I know that doesn't sound possible, but that is surely how I felt when I picked up my car after repair. Ken is accessible, real, and an outstanding overall professional to work with. 100% consider Rallye Collision Center for any of your car service needs, and make sure you have the opportunity to work with Ken - he made all the difference! More

RALLYE IS SIMPLY THE BEST! Lisa was excellent. Very understanding, patient and she followed up with me. The entire service team at Rallye made an unpleasant situation smooth & s Lisa was excellent. Very understanding, patient and she followed up with me. The entire service team at Rallye made an unpleasant situation smooth & seemless. My car left my (9 month) pregnant wife stranded on the side of the highway. Roadside came, issued us a loaner and ultimately, I was able to get into a new car based on the repeated service issues my vehicle had. I don't expect any luxury car to be perfect. They have a lot electronics which can become defective at any moment. The EXPERIENCE from Lisa and the service management team (Charlie & Keith) was fantastic. Anyone can sell you a car, but great service and a pleasant experience when you are frustrated and having problems is hard to find. I'm a raving fan of Rallye and I HIGHLY recommend you purchase from them. - Kevin Douglas More

Had an emergency and the entire Rallye staff was amazing! We had the battery fail in our S63 and had roadside assist come to jump start the vehicle that evening. The following morning, I called Rallye Motors We had the battery fail in our S63 and had roadside assist come to jump start the vehicle that evening. The following morning, I called Rallye Motors and spoke with Shaun Weissman who went above and beyond to fit me into their busy schedule. I arrived at the Service Department at the allotted time, and I was wiling to wait as long as necessary to have them look at our vehicle. My son and I did some "window shopping" in the showroom while we were waiting. Vincent was very helpful and arranged to have the vehicle ready in time so that I could pickup our youngest child from the bus stop. Everyone was amazing and we were very happy with the treatment that we received! More

Great attitude to go with great service Ken is not only personable but he is on top of his game quick to initiate and while this was my first visit for service I know that I have friend and Ken is not only personable but he is on top of his game quick to initiate and while this was my first visit for service I know that I have friend and go to person for my service needs More