Rallye Motors - Service Center

I brought my car in without an appointment because I kept losing pressure in one of the tires. They were very accommodating and took my car without any questions asked. I left the car there and was very surp losing pressure in one of the tires. They were very accommodating and took my car without any questions asked. I left the car there and was very surprised when I received a phone call that let me know my car was done in less than an hour. Stephen Augustine was very helpful and a pleasure to deal with. The receptionist was pleasant and not at all difficult when I just came in without an appointment. More

Professional to a "P". Pricey versus others. The video of service issues is great. I highly recommend for service advice. Rallye on. 1993 300ce convertible. The video of service issues is great. I highly recommend for service advice. Rallye on. 1993 300ce convertible. More

First off, I was bringing my 2008 Mercedes Benz GL 500 in for service, as recently hurricane sandy was among us in long island causing lots of damage to the streets and houses. So as I was driving, my air ma for service, as recently hurricane sandy was among us in long island causing lots of damage to the streets and houses. So as I was driving, my air matic / suspension light came on the car. As soon as that happened I called up rallye to schedule an appointment to have the car checked out, but since they were out of power for two weeks, who knows when it was going to be serviced, but I was advised not to drive it and have it towed there. As soon as they said that I took the car home and kept it in the garage since I only live 3 minutes away from the dealer. After about a week I called again and ask to get an appointment in as I was needing a car soon to get to work. Finally they were operating minimally with generators and took my car in and gave me a loaner. After a day or two of diagnosing the problem, I get a call from Rob Carlson my service adviser regarding the problem of the car. He said that the front struts/pumps failed and they needed to be replaced, that's why the light came on and the car was riding very low. So I said it should be covered under warranty right? He said no, your warranty expired back in February of this year (2012). I said I never ever had any warranty claims on this car or signifacant work done on this car, just basic maintenance paid out of pocket. So he said it would cost $4300...my jaw dropped I mean I understand if it was $1000 or so plus labor. Then after hearing my reaction, he said that since we were loyal customers and we purchased multiple cars from Rallye. They were willing to work it out with us, as we had no bad track record with large warrantied claims on parts. In then end, the dealer worked out a neutral price that we both agreed on, without any hassle. We will highly recommend them and we had another great experience there. More

This is my second Rallye MB car. I have been using your service dept for years. I have always been more than pleased with the service,quality of work and overall experience at Rallye. I have always had exc service dept for years. I have always been more than pleased with the service,quality of work and overall experience at Rallye. I have always had excellent professional service with Ken Vachris throughout these years. However, I was outraged to learn that a tear in the upholstery of my driver seat is NOT covered by my warranty. A MB product should not be tearing apart in the first place and if/when such a thing should happen I would expect it to be part of what is supposed to be a "premier" MB warranty. For that reason, I was generous in giving both "quality of work" and "overall experience" an OK....Truly "great" in every other aspect, but "very bad" in regard to this issue. Thank you, Bruce Castellano More

FROM THE TIME I DROPPED MY VEHICLE OFF UNTIL MY SERVICE WAS COMPLETE, JOE WAS FANTASTIC. THE WHOLE STAFF WAS GREAT EVEN THE YOUNG LADY AT THE PAYMENT COUNTER. EVERYONE WAS EXTREMELY ATTENTIVE. THERE ARE NO WAS COMPLETE, JOE WAS FANTASTIC. THE WHOLE STAFF WAS GREAT EVEN THE YOUNG LADY AT THE PAYMENT COUNTER. EVERYONE WAS EXTREMELY ATTENTIVE. THERE ARE NO WORDS TO DESCRIBE ERIC HOWARD. HE IS EXCEPTIONAL. WHEN I AM READY TO PURCHASE MY NEW MERCEDES BENZ, RALLYE IS WHERE I WILL BE. THANKS JOE. More

picked up my car short time of waiting, fixed the wheel a little bit and change the new tire and im on the road again. Brain he is a really good associate offer me to fixed the wheel first which is really little bit and change the new tire and im on the road again. Brain he is a really good associate offer me to fixed the wheel first which is really nice thanks Brian and the mechanic too. More

Always fast and effective service New and clean service Always fast and effective service New and clean service waiting area with coffee Car is cared for and returned clean Honest and reliable A pleas Always fast and effective service New and clean service waiting area with coffee Car is cared for and returned clean Honest and reliable A pleasure doing business Highly recommend More

Rallye Mercedes is one of the most wonderful experiences you will ever have. From the sales dept. David Banco & service dept. Robert Pluchino the professionalism & knowledge is just awesome! you will ever have. From the sales dept. David Banco & service dept. Robert Pluchino the professionalism & knowledge is just awesome! More

From the sales department to the service department, I have always been treated courteously and professionally. Buying or leasing a vehicle has always been effortless and the services department has alway have always been treated courteously and professionally. Buying or leasing a vehicle has always been effortless and the services department has always been prompt and efficient. More