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Rallye Motors - Service Center

Roslyn, NY

4.7
3,316 Reviews

3,316 Reviews of Rallye Motors - Service Center

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January 06, 2024

Always treated with excellence. Switch to Ralleca few years ago and have been happy ever since. More

by ex7500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Verderosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2024 -

Rallye Motors responded

Thank you for your feedback! We really appreciate your kind words.

January 06, 2024

I always receive immediate attention, great service, and follow up.? My service advisor, Kenny always communicates as to the status of my car during the time it's at Rallye More

by SCOTTCANNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vachris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Sherry
Jan 07, 2024 -

Rallye Motors responded

Thank you for your review of our Service Department! We are so glad to hear that Kenny was able to take care of your vehicle in a timely manner!

January 06, 2024

Sarah was just great. She was professional and courteous. I had a bit of an emergency…a flat tire…and she took care of business and got e on my way. I have been a custo More

by JOSEPHBLANCOMDPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2024 -

Rallye Motors responded

Thank you for taking the time to share your experience. We are so glad to hear that Sarah was so helpful during your recent visit, and we appreciate your loyalty to our dealership.

January 06, 2024

Vincent Vetere is the reason we have stayed with Mercedes. We love the car but his service is exceptional. I have worked with many service people but his level of knowledge and caring is like no oth More

by JLUTZKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Vetere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2024 -

Rallye Motors responded

Thank you for your review of our Service Department! We are so glad to hear that Vincent Vetere has been so helpful with your needs.

January 06, 2024

I took my car in for oil change and after everything was finish my interior light stops working. When I call them about the issue, I was forced to pay 250 to check on the issue and to see if it is under war More

by CHI.CHEUNG81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

after the annual service the brake started to make metal squeaking noises every time we step on the brake. I asked and the told the receptionist about the problem and she said the Specialist, Nick, would c More

by bessie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
Jan 05, 2024 -

Rallye Motors responded

Roxane, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our dealership, highlighting our team's patience, helpfulness, and professionalism. It's always our goal to provide an exceptional experience for our valued customers. We understand that maintenance expenses are an important consideration for our customers, and we are committed to continuously assessing our pricing structure to ensure it aligns with industry standards. Additionally, we apologize if you've had any challenges with the Mercedes Roadside Assistance service. We take such concerns seriously and will investigate to identify any areas for improvement in our partnership with this service. If there's anything specific you'd like us to address or if you have further feedback, please feel free to contact our customer service department. We are here to assist and enhance your overall experience with us! Paul Hartmann Service Manager Rallye Motors

January 05, 2024

I wouldn’t treat my worst enemy the way I was treated by all your staff Unacceptable More

by THEAG723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Lyons
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

All of the personnel in the service department were professional, respectful, and efficient. I drove 90 miles to get there and will continue to do so even though there is a Mercedes dealership within More

by BGRANGER112
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Vetere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Rallye Motors responded

Thank you for your feedback! We really appreciate your kind words.

January 05, 2024

Courteous and prompt service. Relatively easy to get a service appointment and a loaner car More

by NEILA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Rallye Motors responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

December 30, 2023

I brought my car in for service and Patrick was very helpful and made sure my car was done by the time he told me. More

by BARBARATAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Ripley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2024 -

Rallye Motors responded

Thank you for your review of our Service Department! We are so glad that Patrick was able to take care of your vehicle in a timely manner!

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