Rallye Motors - Service Center

I have been very satisfied with Rob Carlson as a service agent and the service department has always been top notch. agent and the service department has always been top notch. More

I recently had a highly disappointing experience at Rallye Motors in Roslyn, and I felt compelled to share my thoughts and warn others about my encounter. The entire process was marred by unprofessiona Rallye Motors in Roslyn, and I felt compelled to share my thoughts and warn others about my encounter. The entire process was marred by unprofessionalism, poor customer service and questionable business practices by the service department. First and foremost the service advisor representative Stephen Augustine exhibited a complete lack of transparency as to what actually needed to be done to my vehicle. had originally came to Ralle Motors for a new glass roof which had been shattered. Stephen had informed me that I also needed a Service B maintenance which would not be covered and must come out of pocket. By no means did Stephen explain as to what this Service B meant and the lack of clarity. When I left my car I provided my contact information with Stephen and told him if he had any further questions to call me. Stephen then proceeded to go on with the services and spoke to my wife who did not drop off the car nor would be picking the car up. She was never present at the dealership and should have never been contacted by Stephen as she had no idea what was going on with her vehicle. Later on in the afternoon Stephen had called me and said that due to the glass roof being cracked they would be unable to pass the car through the car wash and would have to hand wash the car. I agreed that a handwash would be best for the car regardless of the crack. Fast forward to the next day, Stephen never contacted me telling me the vehicle is ready as once again he called my wife. When I got back to Rallye Motors with the glass NOT FIXED, because they said it was not covered my car was now a dust ball full of green pollen. The car was disgustingly dirty and left UNWASHED. This was not how I brought the car to the dealership and is completely unacceptable for Mercedes to return my vehicle like that too myself. I spoke to the supervisor at the time and all he had to offer was a complimentary car wash after the glass is fixed. The lack of professionalism and basic courtesy was completely thrown out the window. The lack of transparency was alarming and left me with serious doubts about the integrity of the dealership. It is simply unacceptable for such a prestigious dealership and service department to treat their customers this way. DO BETTER MERCEDES, DO BETTER. I wouldn't even expect this from Nissan.. More

The best dealership stay in contact with u update u abt ur car the best so far ur car the best so far More

I am pleased with the work Patrick and Jason performed on my GL350. Thank you. my GL350. Thank you. More

Rob from service, and Jeff from management are second to no one. The best in the business. no one. The best in the business. More

Excellent response to problems. Problem with Tow hold plate fixed and explained. Removal of unwanted Carfax emails using Rallye name delete. Problem with Tow hold plate fixed and explained. Removal of unwanted Carfax emails using Rallye name delete. More

Second lease from Rallye. Both times great experience. All options for our lease were explained. Nick Laurino is GREAT AGAIN! Both times great experience. All options for our lease were explained. Nick Laurino is GREAT AGAIN! More

Great experience from door to door. Great service shop. Katie always keeps me updated on the status of my car and is a pleasure working with. Great service shop. Katie always keeps me updated on the status of my car and is a pleasure working with. More

Easy scheduling when you don’t need a courtesy vehicle. Always deliver efficient quality service on time. I am never disappointed. Always deliver efficient quality service on time. I am never disappointed. More

Very good service. Vincent was very helpful. Would definitely use Ralley MB again. Thank you. Vincent was very helpful. Would definitely use Ralley MB again. Thank you. More