Randall Reed's Planet Ford

Horrible dealership! Definitely don’t work with Kenadi or Alex in the sales department. They are dishonest and very difficult people. Definitely don’t work with Kenadi or Alex in the sales department. They are dishonest and very difficult people. More

Took my 2017 Ford Mustang in with yellow wrench light on and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. Acco and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. According to the engine tech there was a gauge in the engine (per service advisor it was a manufacturer defect) which allowed coolant into cylinder. I questioned this because if it was a manufacturer defect it wasn't a new issue so why is my vehicle performing poorly all of a sudden. I never got an answer on that. After paying $5095 to have the engine repaired I picked my car up and was unable to drive it off the dealership lot. The wrench light was still on and it was still hard shifting. The car stayed there and a censor was replaced. I was told a second time that my car was ready and it did the exact same thing I was back at the dealership within 15 minutes. Additional, repairs were done to the transmission main harness, and I've not had that problem again. My vehicle was misdiagnosed originally and I'm out off pocket for $5000 as a result. The repairs there were made had nothing to do with the issue I brought my car in for. More

I went to go get my vehicle diagnosed because I was having a leak from somewhere. They charged me $200 for the diagnosis and told me the incorrect information. My rear main seal was leaking and they to having a leak from somewhere. They charged me $200 for the diagnosis and told me the incorrect information. My rear main seal was leaking and they told me it was my oil pan gasket. Waste of time and money. More

it was very fast and amazing service to get my car serviced for my first time ever going here serviced for my first time ever going here More

Kelli is awesome! !!! She keeps me informed of the progress of the vehicle and if there are any parts that will be on special order or may cause a delay in being ready. !!! She keeps me informed of the progress of the vehicle and if there are any parts that will be on special order or may cause a delay in being ready. More

If you want to buy a lemon and get horrible customer service I definitely recommend coming here......My family member purchased a used vehicle from here 2 months ago and has not gotten it yet. Their sal service I definitely recommend coming here......My family member purchased a used vehicle from here 2 months ago and has not gotten it yet. Their sales team and management team are horrible. From the start they made promises they couldn't keep and just gave us the run around. Not willing to help you at all. A waste of time and money and ruin your credit kind of dealership!!!!!!! More

Everyone was very helpful. Tray went above and beyond to make sure we were taken care of. Tray went above and beyond to make sure we were taken care of. More

The people at Planet Ford were extremely helpful and willing to go out of their way for me. willing to go out of their way for me. More

Excellent customer service! David Harrison went above and beyond to take care of my needs. Very pleasant shopping experience. David Harrison went above and beyond to take care of my needs. Very pleasant shopping experience. More

Great buying experience my salesman knew exactly what I wanted and was very helpful I will definitely buy another vehicle here wanted and was very helpful I will definitely buy another vehicle here More