Randall Reed's Planet Ford

They are amazing, great customer service and the employees are awesome, very helpful, and making sure us as customers are well served employees are awesome, very helpful, and making sure us as customers are well served More

PLEASE HELP RANDALL REED. I dropped my vehicle off on 12/23/24, and I am still waiting on a loaner vehicle due to a recall that requires my motor to be torn down and a new I dropped my vehicle off on 12/23/24, and I am still waiting on a loaner vehicle due to a recall that requires my motor to be torn down and a new short block to replace. I cannot afford to pay for a rental and the vehicle payment every month. THIS IS UNEXCEPTABLE NOT HAVING A LOANER VEHICLE AFTER ALL THIS TIME. I HAVE BEEN UNDERSTANDING AND NICE BUT NOW I JUST CAN NOT LET THIS GO ANY FURTHER. I AM LOOKING INTO TAKING LEGAL ACTION IF NEEDED. IF YOU ALL LOOK INTO THIS IT IS ON THE 2018 FUSION AND I AM THOMAS. STEVEN BISHOP WOULD KNOW WHO THIS IS AND HOW TO REACH ME IF HE WANTS TO HELP, BUT HE SAYS THERE IS NOTHING HE CAN DO. HE DID OFFER A RENTAL FOR 3 DAYS, BUT I PERSONALLY WOULD HAVE TO PAY THE DIFFERENCE EVERYDAY. IT IS FUNNY HOW THEY ALL SAY THEY ARE HERE FOR YOU IN THE COMMERCIALS BUT IT HAS BEEN 15 DAYS SINCE I DROPPED OFF MY VEHICLE AND NOTHING. NO LOANER JUST THEM TELLING ME THAT IT WILL TAKE UP TO 6 WEEKS FOR REPAIR AND i COULD BE CHARGED FOR A RENTAL IF I NEED A VEHICLE NOW. SMH AND TO THINK I WAS GOING TO TRADE IN MY OTHER FORD FUSION BOUGHT FROM RANDALL REED IN FOR A NEW VEHICLE. More

So I gave a review about how bad the wait for a loaner vehicle was and a salesman called me trying to sell me a new vehicle.....SMH, SMH...... This is just crazy....... vehicle was and a salesman called me trying to sell me a new vehicle.....SMH, SMH...... This is just crazy....... More

Tim is the only reason I keep driving to the opposite side of town to have my truck serviced. He’s the best! side of town to have my truck serviced. He’s the best! More

Took care of my issue and were quick about it. Will be back for sure. Will be back for sure. More

We love this dealership and service. Joseph of Quick lane has helped me for over 20 yrs. I’ll always buy Fords here so that I can have this great service. Joseph of Quick lane has helped me for over 20 yrs. I’ll always buy Fords here so that I can have this great service. More

Service was excellent we are happy with our out come in buying this new truck. buying this new truck. More

Very helpful, knowledgeable of vehicles they willing to help customers. I highly recommend Randall Reed help customers. I highly recommend Randall Reed More

Ken Riley was real good but when it came to finalizing on an AVAILABLE truck it went down hill. When the truck was delivered set up was poor an AVAILABLE truck it went down hill. When the truck was delivered set up was poor More

My overall experience at this dealership was below average, earning them only two stars. While Pamela in the used cars department was excellent and a pleasure to work with, my positive experience ende average, earning them only two stars. While Pamela in the used cars department was excellent and a pleasure to work with, my positive experience ended there. Upon my first call, I was directed to a new-sales person who seemed to split the commission with Pamela. He failed to return my call as promised, forcing me to follow up to confirm the vehicle's availability. When I arrived, he was nowhere to be found, leaving Pamela to assist me. The test drive and negotiations were just average. As part of the deal, I was promised a full gas tank and a vehicle detail, but I left with no gas. Additionally, I paid extra to have body damage on two doors repaired. While the repair was satisfactory, they neglected to reinstall the side step. I had to return two days later to have it fixed, enduring a three-hour wait without receiving yet again a promise of gas for my trouble. In summary, while Pamela was a standout, the dealership's poor follow-through, attention to detail, and communication left much to be desired. I would recommend Pamela, but I will not buy another car from this location if a comparable option is available elsewhere. I cannot recommend this dealership due to their lack of professionalism and commitment to customer service. More