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Randall Reed's Planet Ford
Humble, TX
3,454 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,454 reviews
August 16, 2023
Showed up before 7am to be first in line. Needed an oil change. By 7:10 ish vehicle was in possession of dealership. Was directed to the lobby. I sat there and waited until 9:05 when I was ca Needed an oil change. By 7:10 ish vehicle was in possession of dealership. Was directed to the lobby. I sat there and waited until 9:05 when I was called to make payment for services. Two hours for an oil change is not acceptable. I noticed all shop employees had a meeting at 8am. Not once was I notified or given an update on service. Shop employees show no sense of urgency. Often moping around and moving sluggishly. I sort of wish the window wasn't there to where I could see how de motivated shop employees are. With many other dealerships in the Houston Market, I will definitely explore my options and try my luck elsewhere. More
by AGONZALES10
Verified CustomerEmployees Worked With
Ned Shortsleeve 5993
August 16, 2023
Salesman was very helpful in selection and spent a lot of time with me to make a vehicle selection. The final outcome was I just changed my mind regarding the purchase of the vehicle due to current market time with me to make a vehicle selection. The final outcome was I just changed my mind regarding the purchase of the vehicle due to current market price. That may not change but for the time being I am just going to keep driving what I have. More
by ray95
Employees Worked With
Jarrod Williams and Martin Rivera
August 16, 2023
What can I say. Both Henry and David were amazing! Best experience ever for it have been my first one. They kept it a light and easy process. Kudos guys! Both Henry and David were amazing! Best experience ever for it have been my first one. They kept it a light and easy process. Kudos guys! More
by MOLINA.DC
Employees Worked With
David Harrison, Henry Cisneros
August 16, 2023
Great service, the facility was clean, and my agent Guy Guidry was excellent in terms of knowledge and professionalism. Guidry was excellent in terms of knowledge and professionalism. More
by WDON393
Employees Worked With
August 16, 2023
Great experience made the process very easy gave us a good deal on our trade In David Harrison was great we'll definitely refer yall to family and friends good deal on our trade In David Harrison was great we'll definitely refer yall to family and friends More
by c.bllrd86
Employees Worked With
David harrison
August 16, 2023
Salesman was great. Was a bit disappointed in the Fiancé Dept, will have my own financing if I ever come back. Was a bit disappointed in the Fiancé Dept, will have my own financing if I ever come back. More
by sjwall1976
August 16, 2023
A great experience overall! Our salesman Henry Cisneros was a very big help - as was Billy Harvey in Finance. Our salesman Henry Cisneros was a very big help - as was Billy Harvey in Finance. More
by KKEYMARKETING
August 16, 2023
The salesmen that worked to help me with the purchase of the car were friendly and a pleasure to work with, Tonks and Rey. I would highly reccomend them to a friend! the car were friendly and a pleasure to work with, Tonks and Rey. I would highly reccomend them to a friend! More
by mdalberg1
Employees Worked With
August 16, 2023
They were very helpful, professional and were able to help me get just the right vehicle I need. I highly recommend coming here, they will treat you like family. help me get just the right vehicle I need. I highly recommend coming here, they will treat you like family. More
by HERNANDEZ.EUNICE
