Randall Reed's Planet Ford

Great customer service from Kelli Campbell. Got my truck repaired quicker than estimated and was kept updated the whole time. Got my truck repaired quicker than estimated and was kept updated the whole time. More

Kelli is a great person. Got the car in and fixed. Only had the loaner for 2 days. Got the car in and fixed. Only had the loaner for 2 days. More

I have problems in my car and it’s under warranty when I ask to fix it they said you have to leave your car with us for 7 days only to check the problem and they will not give me any car loaner to use it wh ask to fix it they said you have to leave your car with us for 7 days only to check the problem and they will not give me any car loaner to use it while my car in service And the car under warranty and has problems More

Very professional service they took good care of me and they were very friendly and helpful they were very friendly and helpful More

They help me sense first moment to get approved thank you to the sales person Henry Cisneros grate costumer service to the sales person Henry Cisneros grate costumer service More

JP great sales person, Lindy was a great help. They did an awesome job. They should get an award They did an awesome job. They should get an award More

Great service nice friendly staff service was completed it a nice timely manner excellent customer service highly valued it a nice timely manner excellent customer service highly valued More

I took my 21 Explorer on Friday for a leaking shock (not a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that the part was on backorder but could pick my vehicle up the next day. Tuesday afternoon I pick up the vehicle and the recall hadn’t been done either. I feel like my car was up at the dealership 4 days for absolutely nothing. I’m not mad about the part. I realize that can’t be helped by Ford. I am however disappointed that I had to do the leg work to find this information out. This is my 3rd purchase from Planet Ford. My car just now has 20,000miles. At the moment I don’t know if I’ll purchase a Ford again. Mainly due to it already needing a service that requires new parts. I have never owned a new vehicle that needed anything done….especially at 20,000 miles. I also understand the service department being busy, but I have never taken advantage of the first free oil change on any of my past 3 vehicles because it takes so long! I feel like something should change in the department. At least check the vehicles brought in on the first day and notify wether the part is in stock or not. Not everyone has the convenience of getting rides to and from. Like me! More

Great customer service! The process was quick and easy but I must say the interest rates are outrageous right now. However I’m satisfied with my new vehicle! The process was quick and easy but I must say the interest rates are outrageous right now. However I’m satisfied with my new vehicle! More

Rodney is amazing service associate and took care of recall easily on my vehicle thank you Rodney. recall easily on my vehicle thank you Rodney. More