Randall Reed's Planet Ford

Purchased a CPO vehicle from these guys already found the truck online so I talked to a sales guy and made the purchase no haggling or nothing paid what they wanted to get it done as fast as possible which w truck online so I talked to a sales guy and made the purchase no haggling or nothing paid what they wanted to get it done as fast as possible which was a huge mistake as the next day the truck kept throwing errors because the battery is dead and needs to be replaced called the sales guy and he basically told me im SOL and the local dealer wants 550 to replace the main 12v and accessory battery after I just gave these people $16,000 down on it so ill ne waiting to replace the batteries luckily its not my primary vehicle do not recommend doing buisness because if you leave the dealership and anything happens your on your own they will not try to help correct the issue after telling you we will charge you 2,000 more to make it a CPO and warranty everything if anything happens alignment and all yea thats a lie More

I would absolutely buy a vehicle from this dealership in the future--good folks and selection. the future--good folks and selection. More

These guys were easy to work with for the two vehicles I purchased. I think they went above and beyond to meet my needs as a customer. purchased. I think they went above and beyond to meet my needs as a customer. More

Very good experience with Randall Reed's Planet Ford. Willing to negotiate, good value for my trade and easy to do business with. Did everything remotely and never stepped foot into the dealership. Mo Willing to negotiate, good value for my trade and easy to do business with. Did everything remotely and never stepped foot into the dealership. Most people, when they know what they want, would rather do business via email or texts rather than sit in the dealership for hours. Planet Ford is flexible and will work with you in my experience. Will use again in the future. Kyle Sandell went above and beyond to make this deal happen. He has a bright future with RRPF in my opinion. More

For starters, I dropped off my truck at the dealership at the appointment time and the next day I got a text message saying that I had missed the appointment. My vehicle had 49,+++ miles on it and I had disc the appointment time and the next day I got a text message saying that I had missed the appointment. My vehicle had 49,+++ miles on it and I had discussed with the service writer that it was going in for its 50k service. Unfortunately somehow that got lost in the translation because my Ford app is still telling me that I am overdue for my 50k inspection... This is because someone forgot to input my milage in the service records... Poor Service Writing, and not to mention after doing the recommended paid services, I still had to pay for a carwash?!?! Shouldn't a basic wash be provided when you pay for service? Anyways after 4 days for a simple 50k mile inspection I finally got my truck back. After they figured out where it was... Oh, and the truck was brought to the quick lane and none of the "work" was done in the service department, which was disappointing because I used to work with Quick Lane employees and I know their standards/process! More

I enjoyed the complimentary pick up and drop off service. The whole process was quick and efficient. The whole process was quick and efficient. More

Absolute best salesmen here! Will be my go to dealership and highest recommendation to anyone looking to get a vehicle! Will be my go to dealership and highest recommendation to anyone looking to get a vehicle! More

Low hassle! Great deal! Ken Riley at Planet Ford Humble is the best!! Very knowledgable! Great deal! Ken Riley at Planet Ford Humble is the best!! Very knowledgable! More

I emailed them exactly what I wanted and they delivered. I got a lease priced better than any other dealer. I got a lease priced better than any other dealer. More

Dropped my 2024 explorer off twice. Each time had it over a week and did not fix the issue. Currently still not fixed and looking for another ford dealership that can fix the issue. Fir Each time had it over a week and did not fix the issue. Currently still not fixed and looking for another ford dealership that can fix the issue. First drop off had it 7days replaced what thought to be cause. Light and code warning came back. Called scheduled to drop it off a second visit while out of town and 6 days later car had barely been looked at. Had no choice but to pick it up, as it’s my wife’s only transportation while I had to go out of town. For a customer that has bought 6 vehicles from planet ford humble, felt as my business or issue did not matter. Hopefully I’ll have a better experience at another dealership service department. More