Randall Reed's Planet Ford - Service Center

I am used to getting significant Works documentation from my Illinois dealer. None from Planet Ford. my Illinois dealer. None from Planet Ford. More

Ms. Kelli Campbell is a ‘Rock Star’! I can promise you this, she will be the only Service Advisor that ever handles any of my vehicles regards if they are a Ford or Lincoln product. She handles her busine this, she will be the only Service Advisor that ever handles any of my vehicles regards if they are a Ford or Lincoln product. She handles her business like no other and I hope you all take very good care of her. If not, you will lose her. More

Experience technicians, service people or courteous dealership was clean overall professional service very happy with my initial first time oil change dealership was clean overall professional service very happy with my initial first time oil change More

Shawna gave great customer service. She kept me updated through the process and answered all of my questions. She kept me updated through the process and answered all of my questions. More

Great service and a all star cast nice customer service and great support best Ford dealership in Texas and great support best Ford dealership in Texas More

Worst service experience ever! My car was there for 2 weeks before they ever even diagnosed it and then told me it would be 6-8 weeks for repair and sorry don’t have a loaner or an My car was there for 2 weeks before they ever even diagnosed it and then told me it would be 6-8 weeks for repair and sorry don’t have a loaner or anything never will I ever return to that place and I am trading in the car I bought from there somewhere else More

Truck service. was very good , first service so no cost, Only annoying part was in the customer lounge they played the “VIEW” on TV so had to listen to Whoopi garba was very good , first service so no cost, Only annoying part was in the customer lounge they played the “VIEW” on TV so had to listen to Whoopi garbage More

Rodney is always fantastic to work with. Excellent customer service. He always goes above and beyond. Excellent customer service. He always goes above and beyond. More

Planet Ford has been real good to me and very respectful people. Kelli Campbell has been one of the best people I have ever met explains everything to you contact you keeps you updated. Great job respectful people. Kelli Campbell has been one of the best people I have ever met explains everything to you contact you keeps you updated. Great job number one in my book. More

When i walked in b9 ine greated me. The guy that was sitting just looked at his screen. Then said then told me to wait for the person that was bust, then said that he would go ahead and The guy that was sitting just looked at his screen. Then said then told me to wait for the person that was bust, then said that he would go ahead and help me. He was rude then the guy that did help me was rude. I have coupons from buying my car and he was trying to con me by take the one that had the most value then I told him to read it and he visited that he got the correct one. They didn't give me any update. When I left my check engine light came on so I had to drive back so that could be get the air out if the lines. Just horrible. More