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Ray Chevrolet - Service Center

Fox Lake, IL

4.6
1,029 Reviews
Call Service Center (847) 443-9770

1,029 Reviews of Ray Chevrolet - Service Center

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May 10, 2025

Great service! Been a customer for 20 plus years. Still a customer even though I now live in Tennessee! More

by JaCHARTIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Koebernick
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May 10, 2025 -

Ray Chevrolet responded

Thanks for sharing your thoughts about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 10, 2025

Schedule appointment times that run an hour to an hour and a half late. No communication between service dept and customer. Repair times that are grossly exaggerated. Indifferent to customer's needs. Wor More

by spaceroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Holland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Frohling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Freibauer
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Burke
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Ray Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. We apologize for your negative experience. Please reach out to our General Manager, George.

May 09, 2025

Ray Chevrolet in Fox Lake provides the best service. I would recommend them to all of my friends. Best team! More

by Roger Vincent
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Ray Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 09, 2025

I am always satisfied when I leave the dealership when my truck goes in for routine maintenance and Oil changes. More

by davel1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2025 -

Ray Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 08, 2025

Outstanding service everything. I'm looking for another vehicle this summer and I'll be going there. More

by stevesolner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2025 -

Ray Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 07, 2025

Courteous, efficient, highly competent. Diagnosed the check engine light issue quickly and replaced the faulty sensor. I was back on the road quickly with a freshly-washed car. More

by a-sahakian
Recommend Dealer
Yes
Employees Worked With
Kyle
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May 07, 2025 -

Ray Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 05, 2025

Got an oil change. The wait may seem long but the service members are very friendly and helpful and the team does great work. More

by tyrannosaurusblake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Ray Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ray Chevrolet! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 03, 2025

Great service experience, vehicle runs fantastic! Problem solved!! Everything was well communicated and the loaner was nice too!! More

by Cbacon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2025 -

Ray Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Chevrolet. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 02, 2025

Kyle was very good on my issues and work was done on time and correctly... More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Ray Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

April 26, 2025

Despite costly repairs being necessary, always pleasant. I have confidence in their work. Trustworthy. Accommodating More

by gsp54
Recommend Dealer
Yes
Employees Worked With
Kyle
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Apr 26, 2025 -

Ray Chevrolet responded

Thank you for choosing Ray Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

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