Ray Chevrolet - Service Center

I am grateful and appreciate the high-quality service from the associates with Ray Chevrolet’s service department, such as Louie, the mechanic technicians and others who assisted me yesterday thank you! from the associates with Ray Chevrolet’s service department, such as Louie, the mechanic technicians and others who assisted me yesterday thank you! More

Chris service writer provides good customer service thorough great follow-up would highly recommend thank you thorough great follow-up would highly recommend thank you More

Great service , Kyle the service manager was very helpful and kept me updated from beginning to end and kept me updated from beginning to end More

Nothing but excellent service every time I bring my cars in for service. Very knowledgeable and professional. in for service. Very knowledgeable and professional. More

Even though I already sent back a review. I've been sent constant emails and text messages to leave a review. This is insanely annoying. As for actual service, did a tire rotation. Pret I've been sent constant emails and text messages to leave a review. This is insanely annoying. As for actual service, did a tire rotation. Pretty simple. Car was there all day. Offered to do the car wash when I picked it up even though it sat there all day and could have already been washed. More

service was great and Chris was very helpful on what needed to be done on our car. needed to be done on our car. More

Fast and reliable . Always communicating what is being done to my car . Extremely helpful , great attitude Always communicating what is being done to my car . Extremely helpful , great attitude More

Service team is knowledgeable and friendly. . I arrived on time for my appointment and was taken right away. . I arrived on time for my appointment and was taken right away. More

Fast and easy to schedule. Fast and excellent service Everyone is very friendly at service center. Fast and excellent service Everyone is very friendly at service center. More

Oil cooler line blew on my 2019 Silverado. Replaced seized rod bearing. Tore apart front suspension to access oil cooler lines. Truck ran WITHOUT oil and I’m being told there’s no long term da Replaced seized rod bearing. Tore apart front suspension to access oil cooler lines. Truck ran WITHOUT oil and I’m being told there’s no long term damage. Got truck back a few days later and as I’m driving home I turned around because my alignment was off. Videos and pictures taken. Picked up next day (Wednesday). Drove to Chicago on Thursday and lost all power in the express lanes with no shoulder. Vehicle would not shift into neutral with no power and had to be dragged by a tow truck because it was a safety concern. My truck “was dragged for 3 blocks” coming from the tow truck driver. I have videos and pictures of my truck being dragged. 3 tow trucks later it’s back at Ray Chevrolet. Liz the service manager called me saying they forgot to tighten down the fuse block ontop of the battery and how they were sorry and were detailing my truck and filling it with gas. I literally don’t care about either of those things. I bought this vehicle for reliability and now my transmission or rear end could be damaged from getting dragged. Also have to mentioned the flat spots put in my rear tires. Liz kept saying she is going to make this right and would drive the truck herself and call me back personally. All I received is a text Friday saying Thank you for choosing Ray Chevrolet for your service needs. We look forward to serving you again. 847-587-3300 Reply STOP to OptOut I get a call Tuesday from Liz asking when I’m going to pick up my truck it’s been done since Friday. Said Kyle was supposed to let me know and told her about the text I received. The text did not specify anything. At the very least I was expecting two tires from all this hassle, stress, and work I had to miss. Very upset with the customer service I received and it pains to write this review since my family and I have done business with Liz and Ray’s team for years. More