
Ray Chrysler Dodge Jeep Ram
Fox Lake, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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I went in for an oil change. I was the first one in the dealership at 7:00 AM. I told them I was waiting for the car. One hour and 45 minutes later I had not heard from my ser I was the first one in the dealership at 7:00 AM. I told them I was waiting for the car. One hour and 45 minutes later I had not heard from my service rep. I went to the service rep area to ask how much longer and noticed my car was outside and finished. My rep was nowhere in sight. Another rep asked if he could help me and I said yes I would like to get my car and go home. He then helped me pay my bill and move on. I think 1 hour and 45 minutes for an oil change is excessive. I also feel the rep had no respect for my time. I also did not like the way we try to upsell services that I know are “recommend “ but not part of the service schedule in the owner’s manual. I don’t mind being reminded about routine service but I get skeptical of recommendations when they are not part of the manufacturer schedule. It makes me distrust the advisor. More
Chrissy was awesome, she was very helpful and knowledgeable about what the repair needed. She was able to squeeze me in and took care of issue at a very reasonable price. Needless to say, if I ne knowledgeable about what the repair needed. She was able to squeeze me in and took care of issue at a very reasonable price. Needless to say, if I need anything else I will be going back here. More
Recall, evaluation of whether my grand Cherokee 4xe was the type of large battery needing replacement subject to the recall. It was not. the type of large battery needing replacement subject to the recall. It was not. More
Gage was great! I was an out of town customer and they made sure everything went smoothly for me. All questions were answered and I didn’t feel pressured or rushed d I was an out of town customer and they made sure everything went smoothly for me. All questions were answered and I didn’t feel pressured or rushed during any part of the sale. I appreciate everyone’s help with this purchase! More
Very professional helpful and kind. All the work was done promptly. They kept us up to date on the work status. Thank you! All the work was done promptly. They kept us up to date on the work status. Thank you! More