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Regal Kia Lakeland

Lakeland, FL

4.5
4,928 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 4,928 reviews

May 02, 2023

In and out service They really work hard to make sure that my question are answered and all my needs are met More

by JJERNEGAN1
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Soloj
May 03, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia.

May 01, 2023

Friendly courteous staff. Meet all expectations concerning my vehicle . Quick reliable service visits. Great Kia dealership. More

by Moorman_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
May 03, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

April 29, 2023

Good service and nice people They took good care of me and my car Thanks More

by ALLEN7378@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
May 03, 2023 -

Regal Kia Lakeland responded

Thank you, we strive for a great customer experience.

April 29, 2023

The people were friendly and curtious and always attentive to datails concerning the wellbeing of the customer. The service was quick they get u in and out quickly as possible and lets u know every More

by LONNIE.CARTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

April 29, 2023

As always, great customer service from Jeremy! Always very organized and on top of things. Wouldn't take my car anywhere else!! More

by pking065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Regal Kia Lakeland responded

Happy we're meeting your expectations.

April 28, 2023

Not the perfect experience this time. Dropped off my van at 8 for tires and maintenance. Let them know I had trouble with starting it that morning and I knew the positive cable was loose. More

by crystalb9696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Regal Kia Lakeland responded

We strive for customer excellence, but sometimes miss the mark. Please call Service Lane Manager Alex Calcano at 863-333-4699 to discuss.

April 28, 2023

I was always pleased with Regal Kia Lakeland up until a recent opportunity with the Body Shop. My vehicle was there for right at 2 months. I made all the contacts to find out the status of my vehicle. I wa More

by dcb1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Regal Kia Lakeland responded

Thank you for your feedback, we will address this with our staff and make sure they improve their communication. Please contact the Body Shop Manager to discuss further.

April 28, 2023

OM GOSH! Regal KIA has the best employees! they really treated me so well and they are so sweet. I had a flat tire. I had forgotten that it was covered in More

by sissyjo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Regal Kia Lakeland responded

We have a great team! Thank you for trusting Regal Kia.

April 28, 2023

Very organized, time efficient and easy to navigate. Also super understanding and willing to compromise More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose de la Cruz - 5 stars
May 03, 2023 -

Regal Kia Lakeland responded

Thank you.

April 28, 2023

Great! Misty did a good job! Pleased with the results! I appreciate the handling of my situation! More

by KENCORTELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Regal Kia Lakeland responded

Glad to hear Misty was able to help you.

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