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Regal Kia Lakeland
Lakeland, FL
4,867 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,867 reviews
Verified Customer
January 31, 2023
Amazing customer service! Completed my service early and keep me informed the whole time. Sent text message with contact information if I had any questions about the status. Completed my service early and keep me informed the whole time. Sent text message with contact information if I had any questions about the status. More
by Tonya law
Employees Worked With
Jeff Soloi
January 31, 2023
Worst customer service around. Left my car in December for about 3-4 weeks. Finally got a loaner vehicle. I have had my hybrid in 3 times to fix the warning light. Which they said Left my car in December for about 3-4 weeks. Finally got a loaner vehicle. I have had my hybrid in 3 times to fix the warning light. Which they said needed me taillight assembly week later doing same thing.. Do not return calls as promised. This is not my first time with problems with the service department. Kelsey was the only one that would call me back. When a service tech is off no message to speak to another person. More
by Jerry
Employees Worked With
Kelsey Johnson
January 31, 2023
I have been a satisfied customer of Regal KIA since 2019. The staff is friendly and always willing to assist. The staff is friendly and always willing to assist. More
by AUTOCRIT
Employees Worked With
Other Employees :
Kelsey Johnson, Roberto Rodriguez, David Maldanado
January 31, 2023
the service was excellent they cant not do all the service there i want the same day but they do the most and schedule for rest of the stuff. also we use the courtesy shuttle to go to the mall the per service there i want the same day but they do the most and schedule for rest of the stuff. also we use the courtesy shuttle to go to the mall the person drive very safe and they pick us on time to get our car back just in time More
by karil_gonzalez81
Employees Worked With
Other Employees :
Kelsey Johnson, Pablo Moreira
January 31, 2023
I got the car I wanted without them trying to convince me to buy another car that I wouldn't have been as happy with to buy another car that I wouldn't have been as happy with More
by PAULASMITH840
January 30, 2023
Good servicio atento muy bueno todo en tiempo limpio correctamente la información para que todos el mundo sepan correctamente la información para que todos el mundo sepan More
by ELMARAVILLOSOPR
Employees Worked With
