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Regal Kia Lakeland

Lakeland, FL

4.5
4,955 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 4,955 reviews

May 30, 2025

Pablo was an awesome sales person. He understood the assignment. I’m a happy customer. More

by shalanaspeight
Recommend Dealer
Yes
Employees Worked With
Meleke Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pablo Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Pablo provided you with an excellent experience here at Regal Kia! Thanks for your support and please don't hesitate to reach out if there's anything else we can do for you!

May 30, 2025

Eddie was a great salesman. He made the shopping experience great and went out of his way to help us. More

by billarkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chayton Wodecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
Jun 02, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Eddie made your shopping experience exceptional at Regal Kia. Thank you for sharing your positive feedback!

May 30, 2025

Great customer service and they always ask if I have any questions and answer them thoroughly if I do! More

by jess_5294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that our team at Regal Kia provided you with great customer service and thorough answers! Thank you for sharing your experience, and we look forward to assisting you again in the future.

May 29, 2025

This dealer talks about high quality customer service, I didn’t see any of that!!! I have a manual transmission and the one guy tried driving my car with the emergency brake on. I have a dodge hellcat and I More

by rue.bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Soloj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff the Manager
May 30, 2025 -

Regal Kia Lakeland responded

I'm sorry to hear about your experience. It sounds like we fell short in providing the high-quality service you expected and deserve. I would appreciate the opportunity to discuss this further with you and make things right. Please feel free to reach out at your convenience. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

May 29, 2025

I couldn't be more impressed with the level of service I received. From the moment I waited in, the staff was friendly. The service advisor took time to explain what needed to be done. More

by JR2019
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Benitez
May 29, 2025 -

Regal Kia Lakeland responded

Thank you.

May 29, 2025

I've been a customer since 2021; the service has been always on point and professional. Don't change a winning formula, appointments on schedule and fast service, nice lounge with coffee, cold water and More

by ab_diel_12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Regal Kia Lakeland responded

Thank you for being a loyal customer since 2021! We're delighted to hear that you've consistently enjoyed the professional service and amenities at Regal Kia. We appreciate your feedback and look forward to continuing to serve you with our hassle-free approach!

May 28, 2025

The people at Regal Kia are all amazing and very helpful. I worked Jonathan Benitez he is always polite, helpful, and aknowledgeable. Everyone says hi and smiles. Very happy with their service. More

by flaco1181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pablo Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your positive experience with us at Regal Kia! We're delighted to hear that our team provided friendly and professional service.

May 28, 2025

Always have my maintenance and repair work done at Regal kia for my 2017 Sedona More

by CSIMMS1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Regal Kia Lakeland responded

We truly appreciate your top-notch rating! Hope to see you again soon! - Regal Kia

May 28, 2025

Dealership was very clean and welcoming. Staff very helpful and friendly. Staff answers any questions you have. More

by MHALASmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that you found our Regal Kia dealership clean and welcoming, with a helpful and friendly staff ready to assist. Thank you for sharing your positive experience!

May 26, 2025

Misty and Jeremy are always very helpful and work to get us taken care of quickly! More

by cal2042
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Regal Kia Lakeland responded

Hi! Thank you for leaving us this five-star review and your kind words for Misty and Jeremy from our service team at Regal Kia! We'll see you next time!