Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
4,928 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,928 reviews
February 07, 2025
Helpful perfessional answered all my questions and if they couldn’t they would ask another person they couldn’t they would ask another person More
by steelmanheidi
Verified CustomerEmployees Worked With
Other Employees :
Ricky Custodio
February 06, 2025
It was ok. I was overwhelmed without a lot of information. Amy Claxton was awesome. I was overwhelmed without a lot of information. Amy Claxton was awesome. More
by omarimama98
February 05, 2025
Everyone at the KIA Regal Dealership are awesome! No matter how itty bitty or large my issue or concerns are, the team is always there to help me through it, to understand it, and calm my fears. Real No matter how itty bitty or large my issue or concerns are, the team is always there to help me through it, to understand it, and calm my fears. Really super TEAM to work with!! More
by sissyjo3
February 05, 2025
Excellent customer service and nice employees. I highly recommend Regal Kia Dealership. I love my new Kia Seltos. I highly recommend Regal Kia Dealership. I love my new Kia Seltos. More
by jmr0704
February 04, 2025
Service Manager seemed to have ignored e-mail detailing issues until morning of appointment and never answered additional questions. Tech did a good job diagnosing problem. Dealership didn’t have the p issues until morning of appointment and never answered additional questions. Tech did a good job diagnosing problem. Dealership didn’t have the part, so I had to make another appointment to make the hour drive. Dealership didn’t call when the part came in. I had to call and verify part was in. Waited 3 hours for the part to be installed and calibrated for a warranty issue. More
by randall_schwartz77
Employees Worked With
February 04, 2025
Absolutely terrible management and communication. If you need to get something repaired on your vehicle, I would highly advise going to any other Kia dealership so your car doesn’t sit there for week If you need to get something repaired on your vehicle, I would highly advise going to any other Kia dealership so your car doesn’t sit there for weeks at a time with no answers and getting overcharged for something that was supposed to be covered under warranty. I was told on three separate occasions that my car was fixed and each time I went to pick it up, it was still broken. They put a faulty piece on my door and somehow didn’t realize it until I got there to pick it up and the door would not open. Then I had to pay out of pocket for a rental while they “investigated” the broken piece that they put on. $3,000 later and my car is MORE broken than when I originally dropped it off and not even an apology from management or reimbursement for the $75 transfer fee from the rental company that i was never notified of. Misty was very nice, everything else was an absolute nightmare. More
by dylan.d
Employees Worked With
February 03, 2025
Misty always helps me as swiftly as possible. It’s a pleasure getting my car serviced with her. Thank you so much It’s a pleasure getting my car serviced with her. Thank you so much More
by shanberrii
Employees Worked With
February 02, 2025
Jeremy was very friendly and professional, The facility was clean. The time it took to fix my vehicle was acceptable. was clean. The time it took to fix my vehicle was acceptable. More
by angelgirl8035
February 01, 2025
Always kind of, direct in details on what concerns you & attention to addressing any issues. Prompt and fast. attention to addressing any issues. Prompt and fast. More
by kk_carbone
February 01, 2025
Exceptional service! Friendly, caring, and professional staff. Work completed on time, highly recommend this outstanding dealership experience always! Friendly, caring, and professional staff. Work completed on time, highly recommend this outstanding dealership experience always! More
by Clift K Hlahla
Employees Worked With
