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Regal Kia Lakeland
Lakeland, FL
5,046 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 5,047 reviews
November 20, 2021
Trust Kia Lakeland to do complete, thorough service. This service was no exception. But, yes, there is a but................ I came in to have a diagnostic service done to see if a power lift was cau This service was no exception. But, yes, there is a but................ I came in to have a diagnostic service done to see if a power lift was causing any damage to springs or shocks because it is popping when raised and lowered. This diagnostic service was done thoroughly and completely satisfactorily. Here is the bit...A multi inspection was also done. Completely and thoroughly. I did not ask for these service to be done. I specifically said no car wash. I got a car wash, BUT, I had said no car wash. . My TIME was very limited is the reason I did not ask for any service except the diagnostic service, which was done thoroughly and completely., I was impressed with the Kelsey's knowledge and service. Listening closely to customers is a very important skill to develop. More
by CESDFS1959
Verified CustomerEmployees Worked With
Kelsey Johnson
November 20, 2021
The man that helped me went beyond the call of duty. He helped me set up my phone to the car. Told me about the deals going on for my car. Checked on me several time. Eveé helped me set up my phone to the car. Told me about the deals going on for my car. Checked on me several time. Eveé More
by Evie
Employees Worked With
November 20, 2021
My visit was nothing short of perfection. Upon arrival, I was greeted by Jeremy Mahr who took the time to explain the different services offered as well as their benefits. Throughout my visit he kept me info was greeted by Jeremy Mahr who took the time to explain the different services offered as well as their benefits. Throughout my visit he kept me informed about the status of my vehicle. Never have I had that been done before. Definitely an A+ on his part. Special shout out to the techs Alexis and Reuben for tackling the project and having my vehicle ready in as little as an hour. I must say that was the icing on the cake. The three are highly deserving of an increase in earnings, or a trip to Dubai and Greece. More
by geugene
November 19, 2021
very helpful staff and quick service i always choose to go to this location and will return go to this location and will return More
by stevenkent28
Employees Worked With
Other Employees :
Kelsey Johnson
November 19, 2021
This is the best service center for any of the cars I have ever owned. Everyone is friendly, thank you Misty, and cordial. The customer waiting area is the absolute best. You couldn't ask for anything have ever owned. Everyone is friendly, thank you Misty, and cordial. The customer waiting area is the absolute best. You couldn't ask for anything more to help pass the time while you wait for your vehicle. More
by JJLONG460
Employees Worked With
November 19, 2021
ABSOLUTE WORSE experience I’ve had. From the LIES to empty promises. Worse service ever. empty promises. Worse service ever. More
by Andrea
Employees Worked With
Other Employees :
Stan May, Kelsey Johnson
November 19, 2021
WONDER SERVICE WE WAITED A LITTLE LONGER THEN USUAL BUT IT WAS FINE NO BIGGIE IT WAS FINE NO BIGGIE More
by clownmary25
Employees Worked With
November 19, 2021
It was a great experience and my service technician was very good at what she did. very good at what she did. More
by rypardue1
Employees Worked With
November 19, 2021
Convenient location, Quick and easy to schedule appointments. Staff is friendly, kind and efficient. I have known most of them for years and they know me as well when I walk in. appointments. Staff is friendly, kind and efficient. I have known most of them for years and they know me as well when I walk in. More
by Samduncan
Employees Worked With
November 19, 2021
As always my service technician Jorge Benitez was very nice and professional. Service was quick and appreciated. nice and professional. Service was quick and appreciated. More
by cwflgranny
Employees Worked With
