Regal Kia Lakeland

Never actually call when the parts come in like they say they will. Don’t listen to customers. We told them that we had an idea of what was wrong with my car and instead of listening to us they ordered a pa they will. Don’t listen to customers. We told them that we had an idea of what was wrong with my car and instead of listening to us they ordered a part that didn’t fix the problem. So now they have ordered another part that I would almost bet still won’t fix my car! I don’t have the time to continually drop my car off. We have 5 kids so it’s not like I can have them take me anywhere. Not do I have an extra vehicle that will fit all of my children safely. This place is a joke More

The service is A+. I have purchased one car from them and possibly will again. I have purchased one car from them and possibly will again. More

Very nice ,very professional and guick. . It's the 1st KIA Dealership that was, practically on top on time and kept me up to date. Misty was very professional and went above her duty and and . It's the 1st KIA Dealership that was, practically on top on time and kept me up to date. Misty was very professional and went above her duty and and helped me out. More

Jonathan and his brother George have been service advisors for many years! Their dedication to their job as advisors is a an Extreme asset to your dealership! Their total experience as advisors has advisors for many years! Their dedication to their job as advisors is a an Extreme asset to your dealership! Their total experience as advisors has made my visits to Regal Kia dealership a true pleasure! I can't say enough about Jonathan and George , they are truly fine Gentlemen and are a total asset to your dealership! More

I waited hours with no communication about my car. Until I went to the front to ask just to find out my car had not been taken care of. They were waiting for a warranty approval that had not been done Until I went to the front to ask just to find out my car had not been taken care of. They were waiting for a warranty approval that had not been done prior to me going to my appointment. I arrived at 11:15am and did not leave till 1:30. No communication and I asked to speak to a manger not one call was made. More

He was nice very patient and helfull i wil recommended him.great working with him him.great working with him More

Jeremy is always very friendly and polite. He checks on me from time to time to see how I’m doingwhile my car is being worked on. He checks on me from time to time to see how I’m doingwhile my car is being worked on. More

Helpful got the service provider to contact me but problem still unresolved bad experience all around problem still unresolved bad experience all around More

12/19/24 I came in for them to check my vehicle, I was told would take 2 hrs. After 2 hrs past & me checking on it; i found out that they had not even taken it back to look at. I was informed that I could told would take 2 hrs. After 2 hrs past & me checking on it; i found out that they had not even taken it back to look at. I was informed that I could leave it or bring back the next day at 7:00 am. Brought it on 12/20/24 & left it. I received a call from Jeremy that my vehicle was ready; I waited an hour before going to get it. When I got there, I was given the paperwork to sign, but no key. It took them over a hour to find it & it had not been worked on at all. I had to wait another 2 hours. Even then when they finished & parked it; it was still another 30 minutes before it was found in the parking lot. The problem was from 7/26/24; that was supposed to be fixed back then. I again want to thank the shuttle driver for locating it both times. More

A wonderful experience they had me in and out and got exactly what I had came in for exactly what I had came in for More