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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,277 Reviews

3,277 Reviews of Regal Kia Lakeland - Service Center

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May 11, 2023

The Kia Sorento was brought in so I could find out was is wrong with it so I can get it fixed and I was told nothing about anything, I paid and still was told nothing, I called back and talked to Jeremy and More

by croomsarika3@gmail.com
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
May 15, 2023 -

Regal Kia Lakeland responded

Looking at the repair order history several things were recommended by the Service Advisor like the oxygen sensor, which was declined, and an alignment was recommended and declined. I will email you another copy of the repair order and a copy of the recommended services that was provided to you at the time of service for your records. If you have additional concerns, contact Service Lane Manager Alex Calcano at 863-333-4699.

May 11, 2023

They work hard to solve unprecedented issues with vehicle. Customer service is friendly and courteous. More

by mangarcia5k@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Regal Kia Lakeland responded

Thank you, we strive for great customer service.

May 10, 2023

Everything went OK at the dealership. Very impressed with Malele as the salesman. Keep up the good work. More

by SILVERBACKAPE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young man that introduced us to Malele, Jeff Bass
May 12, 2023 -

Regal Kia Lakeland responded

Congratulations on your purchase!

May 09, 2023

I love the professional way of the work team, especially the treatment like family that our salesman David gave us. More

by Rocksup
Recommend Dealer
Yes
Employees Worked With
David, our seller I give 5 stars.
May 09, 2023 -

Regal Kia Lakeland responded

Thank you, congratulations!

May 08, 2023

Meleke was the best sales person I have ever worked with. He made the process easy and answered all my questions. He is the reason I went with Kia after looking at other dealerships. More

by shannonsflowers
Recommend Dealer
Yes
Employees Worked With
Meleke
May 09, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia.

May 07, 2023

Great customer service and very professional. Highly recommend for any car service. Very respectful and fast service. More

by bello.tairin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

May 06, 2023

Service dept is outstanding. I was welcomed when I arrived. Kept up to date on progress. Work was done timely. I think that they really care about their customers. More

by robertandjudie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
May 09, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

May 05, 2023

Nice people to work with. Nope Looking forward to bringing my car there again. Great More

by Gcounter
Recommend Dealer
Yes
Employees Worked With
Sean
May 09, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia.

May 03, 2023

Service for maintenance is good. Free car wash and coffee good. But I give 1 star for your website. After 3 years of promises, they STILL refuse to post the cost of the services More

by conch.sword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Poor website is the cause of low ratings
May 09, 2023 -

Regal Kia Lakeland responded

Please call Service Lane Manager Alex Calcano at 863-333-4699 to discuss.

May 03, 2023

Very personable. Very efficient. Clean and neat. Staff is friendly and efficient. Appreciate the coffee. . More

by linda33534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

linda33534 responded

Thought I had a 50,000 bumper to bumper warranty on my Sportage besides the power trane of 100,000. Jorge I only had power tran. Think charged were too high.

May 03, 2023 -

Regal Kia Lakeland responded

Please contact the dealership to review warranty coverage.

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