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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,217 Reviews

3,217 Reviews of Regal Kia Lakeland - Service Center

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February 23, 2023

In 2020 I went to KIA with no intention to buy a car. A few days later, my excited wife drove her new Soul home. Greg’s personality and patient salesmanship made that happen. Two years later, I still More

by gregbryant7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Regal Kia Lakeland responded

Congratulations to you and your wife on your new KIA Soul!

February 22, 2023

Service was good, Customer Service was also very good. They were concerned about me and my vehicle. More

by LUVFSU26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

February 21, 2023

I consistently have to wait an exorbitant amount of time for service. Almost 3 hours for a scheduled oil change is terrible. More

by kjl23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Regal Kia Lakeland responded

Your feedback is important to us, Please call Service Lane Manager Alex Calcano at 863-904-1170 to discuss further.

February 20, 2023

Great customer service every time. Easy to make an appointment and easy check-in. Communication is great. More

by TBRYANT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Feb 24, 2023 -

Regal Kia Lakeland responded

Thanks see you next time 😁

February 19, 2023

I had a slow leak in my tire that they fixed by plugging it. The next day that same tire would make noise for two days whenever we drove it. We haven’t had any problems with the tire since it stopped making More

by Orenthal Henderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan May, Kelsey Johnson
Feb 24, 2023 -

Regal Kia Lakeland responded

Orenthal, If the noise was drastic please bring back to the service department to have checked out.

February 19, 2023

They handled my car with care. Very courteous of the fact I had to get back to work More

by bell_j@man.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA, see you next time!

February 19, 2023

Great place to buy a car I've bought four of them in 8 years 9 years More

by Criss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Feb 24, 2023 -

Regal Kia Lakeland responded

That's awesome! Thank you for choosing Regal KIA!

February 18, 2023

Had an appointment, waited 2 hrs for an oil change and software update. And still didn't have it washed. Also were suppose to rotate tires and oh, we forgot, but you can wait some more.. Thanks but no tha More

by THERESA KMETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Feb 24, 2023 -

Regal Kia Lakeland responded

Theresa, Thank you for your feedback. Sometimes the software updates can be a little unpredictable. That is no excuse for the rest of it, we apologize for the inconvenience.

February 18, 2023

Everyone was very helpful and I got just what I wanted in a car! I recommend going to regal Kia and will be back! More

by Sunycal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Feb 24, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA and we look forward to assisting you again in the future!

February 18, 2023

I think he did a great job on the old Sorrento runs like a brand new one they got my vote More

by DREAMGIRLALBRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Regal Kia Lakeland responded

Thanks, see you next time!

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