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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,218 Reviews

3,218 Reviews of Regal Kia Lakeland - Service Center

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February 11, 2023

The service was top notch in my opinion. Carwash was awesome. My only complaint is that I had to wait almost 2 hours before my car was completed. More

by Fscomp74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Regal Kia Lakeland responded

We apologize for the inconvenience, sometimes the car wash can get a little backed up causing a delay.

February 11, 2023

They left the oil in the pan under my car and it leaks on my carport and it was not doing it before I brought it to yall More

by cbaker4852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Regal Kia Lakeland responded

We apologize for the inconvenience and appreciate that you gave us the opportunity to correct the mistake.

February 11, 2023

Orlando did an amazing job getting me into a vehicle and so did the financial guy. Very impressed More

by Katelynn lung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
Feb 15, 2023 -

Regal Kia Lakeland responded

Congratulations on your new KIA!

February 10, 2023

Fast, friendly, accurate, close, still under warranty, nice snacks and drinks, etc, etc, etc, etc More

by BWBLOUNT2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Feb 15, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

February 10, 2023

My wife and I can always depend on Jorge at Regal Kia make sure our Kia’s are returned to us clean and properly serviced. More

by John Windsor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

February 06, 2023

This was the worst visit ever. Jonathan was not the best csr.he didn’t keep me informed. I waited over 2 hrs with a apple to tell me nothing was wrong with my vehicle then an additi More

by tlfussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Regal Kia Lakeland responded

Your feedback is important to us, Please call Service Lane Manager Alex Calcano at 863-904-1170 to discuss further.

February 06, 2023

Wonderful customer service and updates. Jeff the manager was extremely helpful and even provided transportation when the repair took longer than expected. More

by bama4kc2000
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

February 06, 2023

I appreciate the personal attention from the service associates. They always make sure to address all my concerns. More

by michellle.arn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Feb 15, 2023 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

February 04, 2023

Poor communication between customer and service area… wasted 3 1/2 hours. No service done. Expected better. More

by Maria
Recommend Dealer
No
Employees Worked With
Alex
Feb 24, 2023 -

Regal Kia Lakeland responded

Your feedback is important to us, Please call Service Lane Manager Alex Calcano at 863-904-1170 to discuss further.

February 04, 2023

Very courteous and helpful. Showed and explained the issue to me. Fixed it promptly and efficiently More

by DANACOUCH2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

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