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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,109 Reviews

3,109 Reviews of Regal Kia Lakeland - Service Center

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January 10, 2022

My experience with Kia was excellent, I would recommend regal Kia to anyone needing an automobile More

by billnsandy09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Regal Kia Lakeland responded

Thanks!

January 10, 2022

My only complaint is not enough distance seating while waiting with Covid being an issue. More

by Karengborg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Regal Kia Lakeland responded

Karen, Thank you for your feedback, we do have outside seating and seating that is 6+ feet apart in the waiting area. If you would feel more comfortable at home, we can arrange our shuttle van next time.

January 10, 2022

They are great except I felt like I was trying to be sold not cared for for only service being done on my car. Other than that I will always go there for my cars service More

by ANGILA.JUSTICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Regal Kia Lakeland responded

Angila, we are sorry you felt that way. We just try to advise you so your vehicle will last you for years to come.

January 09, 2022

The Best dealership in Florida for customer service and Service! Kudos for Kelsey Johnson in Service! More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 12, 2022 -

Regal Kia Lakeland responded

THANK YOU JUAN!!

January 08, 2022

Great service as always. Jeremy was great with keeping me updated with my vehicle. Thanks More

by KellyJewell1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Regal Kia Lakeland responded

Thanks, see you next time!

January 08, 2022

How can I rate you when NO One has returned my call nor answer your phone in KIA service. Thank you Debra Poquette More

by joeislucky2
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Regal Kia Lakeland responded

Debra, we apologize the message was left for Jorge after he had left for the day and we are closed on Sundays. We called you back and left a voicemail.

January 08, 2022

I’m happy with my service and employees are very helpful and very nice I always go there for business More

by jojorica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 12, 2022 -

Regal Kia Lakeland responded

Thank you, we look forward to seeing you next time!

January 08, 2022

Very clean waiting area. Personnel very friendly and efficient. Wait time was a little longer than I expected, but the waiting area was comfortable with a tv to make the time go by easily. More

by mamad4141
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Moreira
Jan 12, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback. We will try to do better next time. 😁

January 08, 2022

Amazing, super easy and stress free. Was kept up to date on the whole process More

by bunt_ckae90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan May, Willy Moreira
Jan 12, 2022 -

Regal Kia Lakeland responded

Thank you!

January 08, 2022

Outstanding customer service. Very attentive, courteous and thorough. Kelsey was very polite and knowledgeable on our vehicle. Great job. More

by am8br
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 12, 2022 -

Regal Kia Lakeland responded

Thank you

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