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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,106 Reviews

3,106 Reviews of Regal Kia Lakeland - Service Center

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December 30, 2021

The service representatives certainly did a wonderful job. I was greeted promptly by Johnathan. I explained why I was there, and he showed me where to wait. When my car was done. He walked me to it while More

by elizabeth.1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Regal Kia Lakeland responded

Happy to hear it Elizabeth, see you next time!

December 30, 2021

Great experience had regular appointment oil change. Also took care of recall service at same time and finished early. Also got car wash everyone very professional and friendly sat out4side in rock More

by beachnutt00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 04, 2022 -

Regal Kia Lakeland responded

Cushions are a great idea!! Thanks for the suggestion 😁

December 30, 2021

Fast and customer focused service. Went in with problem, left with problem fixed with no long wait More

by A.DAWG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Regal Kia Lakeland responded

glad we could help!

December 29, 2021

Service went fine. Johnathan was helpful. Xo xo xo xo xo xo xo xo xo More

by johnjoseph4
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Regal Kia Lakeland responded

Thank you

December 29, 2021

Staff is nice. Took 2 hours for an oil change even though I made an appointment. My app notified me my car had been running for 30 minutes so not sure why my car was left idling for that long? More

by Kes7689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 04, 2022 -

Regal Kia Lakeland responded

We apologize for the inconvenience; we experienced some staffing issues last week. We will look into this and promise to do better next time.

December 28, 2021

Staff was very helpful and friendly!Waiting area clean and accommodating.Staff also very knowledgeable about the cars they service.Also fast and technical issues where resolved. Very satisfied with the se More

by Gathofer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey ?Johnson
Dec 29, 2021 -

Regal Kia Lakeland responded

Thanks Gail, see you next time 😁

December 28, 2021

This dealership provides good, friendly service. They are willing to make appointments and try to stay on schedule. More

by BECKMUNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Dec 29, 2021 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

December 26, 2021

Great service I will return again to this center because I love the great service that they provide. More

by alnieta60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Regal Kia Lakeland responded

Thank you!

December 25, 2021

Timing was good and the customer service was exceptional. I appreciate the service provided to me. More

by LouLou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Dec 27, 2021 -

Regal Kia Lakeland responded

Thank you

December 24, 2021

Amazing & efficient service! The staff took my last minute appointment & saved me from worries during the holidays. More

by ROSIE_WILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Regal Kia Lakeland responded

Thanks Rosie, glad we could help! Happy Holidays!

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