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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,074 Reviews

3,074 Reviews of Regal Kia Lakeland - Service Center

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October 05, 2023

Kelsey Johnson is the best Adviser, she always is very helpful, concerned, and knowledgeable about the Kia cars, but also goes above and beyond to take care of the customer's needs and concerns and comp More

by paulafinley83
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 16, 2023 -

Regal Kia Lakeland responded

We are incredibly grateful that you took the time out to leave us a 5-Star review and say such wonderful things about Kelsey.

October 05, 2023

Took my Sorento in for service last week and the whole experience was smooth and hassle free. More

by kiteemeow2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
Oct 16, 2023 -

Regal Kia Lakeland responded

Thank you!

October 04, 2023

Great work by him done on the car indeed Great experience we had with him More

by moneeb.virk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Regal Kia Lakeland responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

October 04, 2023

I had a challenge with a Kia Warranty item and Levi did a remarkable job to help me navigate through the process. navigate. Levi is extremely customer oriented and a joy with which to interact. Thanks fo More

by 52briankyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Glover, Levi Dillard
Oct 04, 2023 -

Regal Kia Lakeland responded

Thank you, I’m happy to hear that our team provided you with excellent service.

October 03, 2023

Very poor service had to take my car back after and oil change because it started leaking after the oil change people there are not friendly and the phone service is worse will not go back and will never s More

by Really
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
Oct 04, 2023 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jorge Benitez – Service Manager to discuss.

October 02, 2023

I get an estimate before any work is done. And I get my car back in a timely manner. More

by peggymcqueen2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Regal Kia Lakeland responded

Thank you!

October 01, 2023

very good attention and service, everyone is very friendly They are fast and the place is equipped for waiting. More

by KEIRANIUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
Oct 04, 2023 -

Regal Kia Lakeland responded

Thank you, we strive for a great customer experience.

October 01, 2023

Awful, had air bag sensor replaced, technician removed the key ignition over, Next day i notice the key ignition cover wasn't put back on. Callled, texted and sent picture showing the key ignition cover i More

by rburks0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

Oct 09, 2023 -

Regal Kia Lakeland responded

Thank you for giving us an opportunity to make things right.

October 01, 2023

VERY VERY GOOD SUPER GOOD POLITE FAST HELPFULL EVERYONE SMILLING AND HELPS YOU NICE PLACE More

by eMERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meleke Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Box, Fadhil Zein, Pablo Moreira, Willy Moreira, Lizzy Moran, Gabe Dejesus, Shawn Carter
Oct 04, 2023 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

October 01, 2023

Always great service, thank you! Jeremy is always communicative and helpful. Appreciate the good work! More

by yadiraholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Regal Kia Lakeland responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

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