Regal Lakeland

Horrible with a classic bait and switch trick move to lower me to only sell me a vehicle with a bad transmission that broke in the first day and they didn't want to refund me my money. Didn't feel comfor lower me to only sell me a vehicle with a bad transmission that broke in the first day and they didn't want to refund me my money. Didn't feel comfortable with moving forward with any vehicle. More

Well, no one knew or remembered what was said the next day, I kept notes of what was said and the figures. Then we met the Financial person who had the wrong facts and numbers, he seemed to have a chip on day, I kept notes of what was said and the figures. Then we met the Financial person who had the wrong facts and numbers, he seemed to have a chip on his shoulder when I advised him he had the wrong numbers and I needed to talk with the manager or I was dropping the deal he advised me he did not care, when I spoke to Mr Holly about the numbers he stated he did reduce the fees $1774.00 and had not stated he would eliminate the fees like I was told by the salesmen David, went back to finance person and got that straight the next problem. The finance person was giving us $2000 on a trade-in when Mr. Holly had excepted a trade-in for $2500 which I had documented he then had to change that so it seems like nobody had advised the finance guy and to make this short the finance guy was upset that we didn't purchase extra long term insurance and told me “he did not want to make small talk with me” ' I have been a good customer of Regal Honda buying three new vehicles and get all my service work done at Regal Honda. I feel I was treated badly and disrespected by the financial person! More

Helpful with info, fair on price, courteous, pleasure to work with and up front honest work with and up front honest More

Very professional, none pressured environment. ..felt very comfortable and confident in dealing with the salesman and staff ..felt very comfortable and confident in dealing with the salesman and staff More

This dealership offers great customer service in the sales division. The sales staff is very friendly and does pressure you to buy. They work with you to get what you want. sales division. The sales staff is very friendly and does pressure you to buy. They work with you to get what you want. More

No pressure pleasant experience , Both Ryan and Doug very informative and professional, wife very happy with her new car ?? informative and professional, wife very happy with her new car ?? More

Jordan is a very caring, very friendly salesman. From the time I decided to buy it till I signed the paperwork. Everything went smooth and Jordan stayed there just to make sure it did. Go see Jordan From the time I decided to buy it till I signed the paperwork. Everything went smooth and Jordan stayed there just to make sure it did. Go see Jordan Adams at regal Lakeland. More

I have purchased my share of cars over the years. However, I have never received the level of customer service I received from Orlando Lopez! There is no one else I would recommend buying a car from! However, I have never received the level of customer service I received from Orlando Lopez! There is no one else I would recommend buying a car from! More

Jordan is easy to work with, very knowledgeable, and honest. It was a pleasure to work with him. honest. It was a pleasure to work with him. More

If you’ve ever bought a new vehicle you know it can be quite the hassle, that was not the case with Mr.Jordan he streamlined our buying process And made sure we understood everything that came with the quite the hassle, that was not the case with Mr.Jordan he streamlined our buying process And made sure we understood everything that came with the deal. As a business owner who needed a truck on demand when the market wasn’t in a place to provide one Jordan didn’t stop till we had the keys in our hand with a very reasonable deal! I cannot recommend him enough, courteous, prompt, and very professional. If you’re looking for a new or used vehicle save yourself the hassle and time by using Jordan you won’t regret it. More