Rick Case Honda - Service Center

Excellent service department. They keep you updated and don’t try to oversell you other services. My service advisor Julio is excellent to work with. don’t try to oversell you other services. My service advisor Julio is excellent to work with. More

On time appointment, easy to get in and out. Followed COVID protocols. Clean bathrooms.. got car ready as promised COVID protocols. Clean bathrooms.. got car ready as promised More

Don’t lie to me and say appointments only on Sunday and when I get here for an 11am appt there are 5 cars ahead of me because you do take walk ins and the best you can do is 1 1/2hr wait. I don’t like lies when I get here for an 11am appt there are 5 cars ahead of me because you do take walk ins and the best you can do is 1 1/2hr wait. I don’t like lies. More

Friendly and efficient staff in collision center care repairs were done ahead of schedule. Vehicle was returned in excellent clean condition very pleased with results repairs were done ahead of schedule. Vehicle was returned in excellent clean condition very pleased with results More

I love rick case honda. Its my go to place when I buy my cars. Sales department is great… but today I had the worse experience at the service center. The people in that department are not polite at all. I cars. Sales department is great… but today I had the worse experience at the service center. The people in that department are not polite at all. I went in the morning to drop off my car because my AC stopped working in my 2018 civic. No one acknowledged my presence, I could’ve problaby stolen a car and no one would’ve noticed. Finally someone with a different color shirt asked me if I was being helped. I said nope and he said someone will be with you shortly. An agent finally came to take my car with the biggest attitude and he even yelled at me for attempting to fix my car before bringing it to the service center. Later in the afternoon they called saying the compressor is not good and that the warranty does not cover its replacement. Why? I just got a letter in the mail telling me that My warranty was extended because the A/C condenser leaks so….. the warranty covers the A/C condenser but not the A/C compressor? Isn’t all that, part of the A/C system? In the afternoon when I went to pick up my car, same thing lack of manners and another agent with attitude. I will never ever go back there to do any kind of service in my car not because of the warranty issue but for the terrible customer service. If they dont like their jobs they should work somewhere esle. Customer service is important for any business and $187 for not fixing my car, not fair. More

Had an 11:45 appointment to diagnose a check engine light, service tech was told I would wait. Finally four hours later I tracked down the tech and they hadn't ever bothered to check yet. Worst service light, service tech was told I would wait. Finally four hours later I tracked down the tech and they hadn't ever bothered to check yet. Worst service ever. More

I use to pay $40 for oil change, today i paid $60 i think is way to expencive just for oil change, next time you wont see me Rick Case is way to expencive just for oil change, next time you wont see me Rick Case More

I went to the express dept since I was told I only needed an oil change. My service advisor was Ed Paz and was very courteous and professional. The service was finish in ample time for me to go to an appoint an oil change. My service advisor was Ed Paz and was very courteous and professional. The service was finish in ample time for me to go to an appointment I had. I was very pleased and would ask for him again. More