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93 Reviews of Rick Case Volkswagen - Service Center
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October 02, 2020
Appoinment for 2018 Tiguan: software recall. Shop was very busy but Carlos took the time to explain what was going on and updated me when problems were found. Service completed quickly and professionall very busy but Carlos took the time to explain what was going on and updated me when problems were found. Service completed quickly and professionally. Thank you Carlos! More
by RazzedbyVW
Employees Worked With
Carlos Ortiz
Helpful September 16, 2020
My CPO vehicle I purchased six months ago and 8k miles ago developed a leak, serpentine belt failure that lead to alternator, air conditioner and power steering failure. I did not have an appointment and ago developed a leak, serpentine belt failure that lead to alternator, air conditioner and power steering failure. I did not have an appointment and took the car in to Rick Case service for diagnosis under warranty on Saturday early morning. The greeter curbside was immediately annoyed by me being there. I was made to feel like a second class citizen with my old used car disturbing their flow. After a few hours I was called with the diagnosis and informed that the service will not be completed until Monday. I asked for a service loaner as I had to move to and from work on Sunday and Monday. I was refused unapologetically because they did not have any available. I asked for options, such as other brands or for reimbursement of reasonable Uber expenses. I was denied without an apology. I asked to speak with the service manager to discuss possible options. I waited for a call back from 4:00pm until 9pm. In between, I called every hour or so to ensure we get some resolution before the dealership closed for the day. No call back, no acknowledgement of me waiting. Monday I was told the parts have been ordered and my car would be ready on Tuesday. I am unpleasantly surprised that a certified VW service within a VW dealership does not have available a $20 serpentine belt, a fuel hose and a couple of clips. When I asked this question, my service advisor stated that my car is old. It’s a certified Pre-owned with an engine that has been produced until very recently in many VW group vehicles. Again, I was made to feel like a second class citizen with my pre-owned car that VW sold me! I was provided a loaner for overnight Monday, and then demanded that I return it “no longer than 4:30pm the following day”. I returned it as soon as I finished my workday (past 4:30). The frustration is not worth it, I’ll definitely go to a different dealer and service in the future. More
by Sorinphotog
Employees Worked With
I will not review specific employees. This experience is endemic to the dealership’s management and business model and culture
July 02, 2020
I took my car in for service today because the low oil light indicator came on. I havent even reached the miles for my first oil change. I dropped of early before work and picked up after work. I was tota light indicator came on. I havent even reached the miles for my first oil change. I dropped of early before work and picked up after work. I was totally disappointed the Rick Case service. I picked up my car and it was filthier than when i had dropped it off. I had to wait about 20 minutes even before the car was found somewhere on the second floor and brought to me. It totally made me think that my car wasnt even looked at. I just feel like they just hit the reset button and off the car goes. I am seriously concerned about my safety and that of my family. I really do hope oil was added if it was low which i dont understand how that can be on a 2020 vehicle. I give the service department a zero review as they didnt not fulfill my expectations. I will not recommend this dealer to purchase a new vehicle yet alone to use the service department. More
by dianalema
Employees Worked With
Service Department
May 08, 2020
Awsome service! Every issue was solved. Excellent people skills. The only thing I do not like is that I have to write at least 25 words. skills. The only thing I do not like is that I have to write at least 25 words. More
by juakus
Employees Worked With
May 01, 2020
Was surprised at how fast they were able to complete rather complex services and inspections. Everything seems to have been done correctly and I am very satisfied :) rather complex services and inspections. Everything seems to have been done correctly and I am very satisfied :) More
by Ryan
Employees Worked With
Luis Santos
April 30, 2020
Rick Case VW is always truthful and follows through with on time service and repairs. I have had 6 VW Jettas in my life time and Rick Case is my favorite car dealer. on time service and repairs. I have had 6 VW Jettas in my life time and Rick Case is my favorite car dealer. More
by Mays1
April 21, 2020
My car wound start the night before and called the service dept the next morning. They immediately setup an appointment and provided towing service information. Took the car in at 10am and was out by service dept the next morning. They immediately setup an appointment and provided towing service information. Took the car in at 10am and was out by 1:30pm. Excellent service and attention. You have a customer for life. More
by enbueno
Employees Worked With
March 21, 2020
Attentive Service Advisors, customer centric. Brought 2 Attentive Service Advisors, customer centric. Brought 2 VWs, Passat for Service, Tiguan for a recall service. Pleased with Curtis Knowles and Justin Attentive Service Advisors, customer centric. Brought 2 VWs, Passat for Service, Tiguan for a recall service. Pleased with Curtis Knowles and Justin Ross were very helpful with the process. More
by Cmanrique1207
March 12, 2020
Great experience. Service advisor Curtis Knowles went above and beyond. Took the time to explain the whole process. Definitely recommend going to him for your vehicle repairs. above and beyond. Took the time to explain the whole process. Definitely recommend going to him for your vehicle repairs. More
by Alex b
Employees Worked With
Curtis Knowles
March 08, 2020
Great service and honesty from the service advisor Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly rec Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly recommend going to your authorized dealer for any questions you have! Very grateful for their knowledge and courtesy! More
by Jeffrey
