Rick Case Volkswagen - Service Center

very bad well, first let me say i had a great time with the sale Greg, after I went to finance I spoke with Daniel I told him that I wasn't ready to buy a car, well, first let me say i had a great time with the sale Greg, after I went to finance I spoke with Daniel I told him that I wasn't ready to buy a car, long story short I already have a tag but I asked to if he would be able to extend to 30 days tag and he said yes just call him I have been calling him no answer I call and ask to speak to a manager than the young lady transfer me to the finance department, and of Couse he answer the phone, and he told me that the transfer already went through, and I was not happy because that was not what we had agree upon. just to make a sale/commission you make a very good experience the worse in my life. and I would never do business with this company again and I know its not the company is the people that works for the company that's make people flee this way. don't get me wrong everyone was very happy as soon as I get my car and trying to reach someone no one is available . thanks Andria Brown-Maynard More

Walter in the service department was very helpful Walter in the service department was awesome I would use Rick Case Volkswagen anyday everybody there is very friendly and helpful they have TVs and f Walter in the service department was awesome I would use Rick Case Volkswagen anyday everybody there is very friendly and helpful they have TVs and food while you wait for your car to be ready More

Great dealer! My experience at Rick Case is awesome overall. This is my 6th purchase from them, my first at VW. From day one I received the best service! Awesome de My experience at Rick Case is awesome overall. This is my 6th purchase from them, my first at VW. From day one I received the best service! Awesome deal and even better service. A car and Walter are great! Ámbar was the sales rep for me and my husband. We bought two cars for him on the same day! He did not work with us this time but he is A+! Rick Case VW is highly recommended! More

Excellent service! Great service! José Almánzar is the best! Excellent service received from him. He called me when the vehicle was ready that was before the time I Great service! José Almánzar is the best! Excellent service received from him. He called me when the vehicle was ready that was before the time I was expecting. More

Service Great customer service. Wonderful experience Staff was friendly and informative. Staff was checking on me and giving me updates on the service proce Great customer service. Wonderful experience Staff was friendly and informative. Staff was checking on me and giving me updates on the service process at all times More

Best ever I've been through five scheduled services for my car. This was the best experience I've had at Rick Case, due to the knowledge and attentiveness of se I've been through five scheduled services for my car. This was the best experience I've had at Rick Case, due to the knowledge and attentiveness of service writer Justin. He looked up my history and service contract, gave me the correct maintenance schedule and pricing, and quickly followed up on my request for additional work (wiper replacement). My car was ready in less time than anticipated and all service points were properly done. Thanks, Justin! More

Had a good experience taking my car for service. The car service advisor was well-mannered and explain the details of the service needed. He explained the work that was needed and the cost, so no sur The car service advisor was well-mannered and explain the details of the service needed. He explained the work that was needed and the cost, so no surprises when picking up the car. More

battery & oil change i pay to lease a car so i dont have extra expenditures all the time. it’s also why i lease a VW. $350 for a new battery and an oil change? TWO hour WA i pay to lease a car so i dont have extra expenditures all the time. it’s also why i lease a VW. $350 for a new battery and an oil change? TWO hour WAIT (that’s WITH an appointment)? $50 per hour for labor? i am literally INSULTED. unless you FIX this (it should have been $0) the next time i lease, i will NOT lease with VW #DyingBrand Absolutely disgusted. More

Service Tiffany, the service tech I had today is the only person I would give a positive rating to at Rick Case VW. Car buying/leasing is generally not the m Tiffany, the service tech I had today is the only person I would give a positive rating to at Rick Case VW. Car buying/leasing is generally not the most enjoyable experience, but working with Rick Case VW for the past 3.5 years has been the worst! My lease ends in 4 months and I will never step foot in a Rick Case dealership! More

My service guy Jorge is the best! My service guy Jorge always helps me!! He is the best!! He does whatever possible to make my stay as pleasant as possible. He always makes me feel wel My service guy Jorge always helps me!! He is the best!! He does whatever possible to make my stay as pleasant as possible. He always makes me feel welcomed. More