Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

Your service advisors don’t listen. I tried to explain what was happening and what other maintenance personnel had told me, but your solution was to ignore and over-complicate the probl I tried to explain what was happening and what other maintenance personnel had told me, but your solution was to ignore and over-complicate the problem. Your estimate was $1200 for what I had repaired at a tire chain for $100! More

I am disappointed with the reliability of the vehicle and service process. Water pump should not have failed yet. Also, I was not given the right information regarding the details of the repair. I was first service process. Water pump should not have failed yet. Also, I was not given the right information regarding the details of the repair. I was first told that it would be completed the same day and when I arrived I was told it would need to be kept overnight. I didn’t receive a call back to let me know the status of my vehicle. So, I called and I did not get information. I was told I would receive a call back and never did. At this point I am confused of what’s going on with my vehicle and I am without a vehicle. Seems like no one is on the same page. I was given a poor diagnosis. Is it just a gasket or is it the pump that failed? Not entirely happy with this experience! More

Service Mgr - very professional and polite Text system fir communication is great Negative: timeliness of diagnostic tests fir communication is great Negative: timeliness of diagnostic tests More

Nice customer service. Did a good job for me. I highly recommend them to anyone. Did a good job for me. I highly recommend them to anyone. More

Friendly, professional service. I arrived for my 8am appt. and was greeted with a smile. The work was completed in a timely manner and the waiting area was very accommodating. I arrived for my 8am appt. and was greeted with a smile. The work was completed in a timely manner and the waiting area was very accommodating. More

Don’t have all the parts for recall services after I confirmed with the Service Department if parts are in stock. confirmed with the Service Department if parts are in stock. More

Very very unprofessional! First impression was a great experience but everything went downhill from there. I will never do business here again or recommend anyone either. They First impression was a great experience but everything went downhill from there. I will never do business here again or recommend anyone either. They basically tell you what you want to hear but not the truth with. Your vehicle purchase that I waited almost a year to receive. Then to find out it was the wrong vehicle and ran my credit like 3 different times. Don’t return calls and take forever to come talk to you when you go by the dealer. More

My service advisor Montae Williams was very helpful, patient and provided excellent customer service. The tech did great work on my vehicle. patient and provided excellent customer service. The tech did great work on my vehicle. More

They do great job and Chrysler Dodge dealers in Pleasant Hill Road thank you for everything Hill Road thank you for everything More

I received outstanding service. I was kept informed during the service process. My service rep was professional and kind. She addressed all of my questions and did it in a friendly I was kept informed during the service process. My service rep was professional and kind. She addressed all of my questions and did it in a friendly manner. More