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Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

Duluth, GA

4.2
3,325 Reviews

3,325 Reviews of Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

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August 23, 2023

Great service. Touron was very helpful. I am very pleased with level of service. Thanks More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Touron
Aug 27, 2023 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Jimmy, thank you for the high star rating!

August 20, 2023

Montage Williams and Matt Otis are the best at this dealership. Very professional and courteous More

by bmb88810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Otis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montae Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Bmb88810, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 07, 2023

Do not get your car serviced here! Took mine in for several items, one of which could only he done by a dealer. Another was the a/c. Paid for them to replace the evaporator core and th More

by Anka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Otis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Here at Rick Hendrick Chrysler Dodge Jeep RAM Duluth, we strive for excellence, and are disappointed to hear that you received anything less.

June 01, 2023

The service department here has poor service whether you have an appointment or not there is always a wait! Recently I waited 6 hours for what was originally an oil change because somehow they took back the More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sharon Hester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hi Kp, we appreciate your honest feedback, as we are always looking for ways to improve.

April 25, 2023

the service department had my husband pay for labor and parts for a part they never put on the car, we were driving it unsafely for months and we have spent over $6000.00 trying to get this issue fixed. W More

by KAMILLEDBH
Recommend Dealer
No
Employees Worked With
TODD REED
February 03, 2023

Buying process great. If your vehicle has any problems after purchasing different story. Very Disappointed More

by brownkaren136
Recommend Dealer
No
Employees Worked With
Erick Nunez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2023 -

brownkaren136 responded

Pray for no problems after the purchase

December 23, 2022

Hendrick service team. Reached out to help fix the on going problems and I thank them for helping me. Getting my car back on the road. More

by Ale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Otis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Dec 29, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hi Ale, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact us @ 770-495-6100 so we can help resolve this issue!

November 17, 2022

Montae Williams gave great customer service. He is so friendly, professional, and efficient. Shortly after I dropped off my van my other car died. He was able to get me my van quickly. Thank you More

by hunner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montae Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We appreciate your feedback! Have a happy Thanksgiving!

November 17, 2022

Thanks to Cameron Washington for his superb customer care experience, attentiveness and guidance! I recommend this dealer. More

by GaDawgs1
Recommend Dealer
Yes
Employees Worked With
Cameron Washington
Nov 23, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the recommendation! Have a happy Thanksgiving!

November 10, 2022

Montae Williams was my service advisor and I must say he was very fast and helpful. More

by Julianmartin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montae Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Than you so much for the great review!