Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center
Duluth, GA
3,325 Reviews of Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center
Do not get your car serviced here! Took mine in for several items, one of which could only he done by a dealer. Another was the a/c. Paid for them to replace the evaporator core and th Took mine in for several items, one of which could only he done by a dealer. Another was the a/c. Paid for them to replace the evaporator core and the compressor. $2600. Got my car back, found they had gone though all the paper in the glove box, emptied the console, played with seat adjustments, played with overhead light. Also found the a/c not working. Brought it back under warranty. They did absolutely nothing except trash the stereo mounted in the trunk and left it a mess. If they had put gauges on it they would have found right away that there was no freon in it. I tried for a couple of months to make them honor their warranty to mo avail. Neither the service manager nor the general manager would answer my calls.i finally went elsewhere and paid someone else to do the job that Rick Hendrick should have done. Will never go back. FYI found out later that Hayes has a great service dept. More
The service department here has poor service whether you have an appointment or not there is always a wait! Recently I waited 6 hours for what was originally an oil change because somehow they took back the have an appointment or not there is always a wait! Recently I waited 6 hours for what was originally an oil change because somehow they took back the wrong car and on top of that they managed to almost tear up my transmission but not putting enough fluid in the car so I had to come back and get it corrected nobody has reached out to try to compensate me for my troubles I’ve been getting the run around. All in all don’t get your car serviced here! More
the service department had my husband pay for labor and parts for a part they never put on the car, we were driving it unsafely for months and we have spent over $6000.00 trying to get this issue fixed. W parts for a part they never put on the car, we were driving it unsafely for months and we have spent over $6000.00 trying to get this issue fixed. We get the runaround from management, no reimbursements, nothing has been done. We are getting ready to get a lawyer but save yourself the headache and DO NOT get a car from here, DO NOT get a car serviced here. THEY ARE SCAMMERS AND THEY DO NOT FIX THE CARS. More
Buying process great. If your vehicle has any problems after purchasing different story. Very Disappointed If your vehicle has any problems after purchasing different story. Very Disappointed More
Hendrick service team. Reached out to help fix the on going problems and I thank them for helping me. Getting my car back on the road. Reached out to help fix the on going problems and I thank them for helping me. Getting my car back on the road. More
Montae Williams gave great customer service. He is so friendly, professional, and efficient. Shortly after I dropped off my van my other car died. He was able to get me my van quickly. Thank you He is so friendly, professional, and efficient. Shortly after I dropped off my van my other car died. He was able to get me my van quickly. Thank you Montae! More
Montae Williams was my service advisor and I must say he was very fast and helpful. was very fast and helpful. More