Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

The service was excellent. My advisor was great and explained everything that needed to be completed. I was in yesterday. My name is Rebecca Washburn and please give credit t My advisor was great and explained everything that needed to be completed. I was in yesterday. My name is Rebecca Washburn and please give credit to my advisor. More

Great service clean waiting room coffee water tea tv quick service very will detail on want is going to be done on your jeep quick service very will detail on want is going to be done on your jeep More

Courtesy shuttle was late to pick me back up 30 minutes which delayed my entire evening. which delayed my entire evening. More

My service provider montae Williams was extremely helpful. He went above and beyond to make sure I knew what was happening . He delivered everything he said he would & I am truly greatful to have had helpful. He went above and beyond to make sure I knew what was happening . He delivered everything he said he would & I am truly greatful to have had him as my service provider . More

I had an issue with my ram truck and the issue was resolved professionally by Alesia.. I really appreciate her concern and willingness to keep my best interest at heart! resolved professionally by Alesia.. I really appreciate her concern and willingness to keep my best interest at heart! More

It's all good when you're buying your vehicle, but when they give you complimentary oil changes......just remember it's going to take 2 and a 1/2 to 3 hours to get that done, even if you have an appointmen they give you complimentary oil changes......just remember it's going to take 2 and a 1/2 to 3 hours to get that done, even if you have an appointment ! It's ridiculous. The 1st one, my wife took it in and waited for 2 and 1/2 hours. They apologized and gave her a free detailing for the next time she would come in...... Which was today, and I went with her. It took 3 hours and 15 minutes, and I still didn't get the detailing done because the oil change took so long. Ashton Faircloth was the young man who checked us in, and after 2 hours, I checked with him, and his level on concern was zero. Every question of concern was met with a simple OK? I got 5 of those before I asked to speak to the manager ( He never came to see me; I had to go look for him ). His name is Darrell Wilson, and after I spoke with him, I completely understood why Ashton has no customer service skills. He is just like his manager. Neither could have cared less about the time. Darrell's response was, "Even though you have an appointment, there could be 1000 cars in front of you", and he told me that twice! My family and I bought 3 vehicles at that dealership last year. We made a BIG mistake!!! Once the sales contracts are signed, you, as a customer, become an afterthought.... if that. More

I made an appointment for an alignment and to program a new key fob, waited for 2 hours and nothing was done at the end Super bad service new key fob, waited for 2 hours and nothing was done at the end Super bad service More

Had a great experience. Work was done in a timely manor and was treated very well. Work was done in a timely manor and was treated very well. More

Lamonte, had GREAT CUSTOMER SERVICE! ! He keep me updated with truck and very knowledgeable about what was going on. ! He keep me updated with truck and very knowledgeable about what was going on. More

Aleshia did a great job at keeping me informed and keeping it real. Going back for more services tomorrow and looking forward to having her assist me! Thank you! keeping it real. Going back for more services tomorrow and looking forward to having her assist me! Thank you! More