Rivard Buick GMC

If you're looking for a great dealership, with great customer service and the lowest prices… Look no further. Couldn’t be happier with my decision and I’ll be referring friends and family their way… customer service and the lowest prices… Look no further. Couldn’t be happier with my decision and I’ll be referring friends and family their way… More

We recommend all our friends shop rivard and ask for Juan. Best place to buy a vehicle Juan. Best place to buy a vehicle More

I’m not sure where to even begin with the nightmare it has been buying my vehicle from this dealer, but I’ll try and explain it all so other people who are in the market for a car are well aware of how ba has been buying my vehicle from this dealer, but I’ll try and explain it all so other people who are in the market for a car are well aware of how bad the experience I had here was. 1. I travelled from NY to FL to buy my vehicle here, and they were aware of the trip I had to make for this, and the fact that I was going to be driving the vehicle all the way back up the east coast to NY. I asked multiple times to make sure everything was legit and good prior to me making the trip. The whole entire process was rushed, the communication was extremely poor, and I felt like there was absolutely no customer service or care taken into consideration. 2. When I arrived at the dealer to pick up the car, I was informed that there was only one key at that time. At no point was it EVER communicated with me that they sold vehicles without a second key. This will be an additional cost for me to get a new key from an authorized GM/Chevy dealership. HORRIBLE communication or covering up and concealing things about the vehicle until you arrive to buy. 3. When I got inside of the vehicle, there were no floormats. Again, the dealer never once ever mentioned no floormats are included with the car. This was an additional cost for me to purchase new factory mats from the manufacturer once I was back home. AGAIN, terrible communication and concealment. 4. The vehicle had extremely terrible window tint on the back window which was causing complete and total ZERO visibility. The dealer sold the vehicle knowing very well this was a safety hazard. Whether the dealer sold this without caring or the service department overlooking it, this should have never happened or be sold in this condition and they never once communicated this before I arrived. The zero visibility almost caused not one but TWO different incidents that would have caused serious destruction to the vehicle when driving it back to NY. 5. The dealer sold the vehicle claiming it had never been in an accident or had any body work done to it. This was a lie. My vehicle is at a body shop now being fixed and having the issues corrected because it very clearly was involved in a crash. Again, if the service department or dealer had looked at the car and inspected it carefully, they would have seen that was the case. They either didn’t care and sold it without disclosing the information or it was a rushed and very poor inspection which they didn’t see. 6. While the dealer might not have too much control over this, it has taken me almost 6 weeks to receive my new plates and registration. The dealer had to issue a 2nd temporary plate and FL registration, and over night it to me so that the vehicle could still be driven while waiting for the NY plates and registration to arrive. If you’re someone purchasing a vehicle from this dealer from out of state, just know that it may be a very slow process for you to receive your items in order to drive the vehicle legally. They use a 3rd party agency to process and take care of registration and plates, versus handling it themselves. This was not disclosed to me. When I reached out to them through email on some of these issues, there was no good response, and it just seemed like they didn’t care or shrugged it off. I’m not sure exactly how this dealer was rated or voted the #1 in the area, but I can tell you I received the absolute worst service and care with my purchase. Plus, the fact that they knew I was flying in from a far distance to purchase this and drive it all the way home should have meant that I was communicated with better and I received better customer service without being rushed. I highly suggest if anyone is looking for a vehicle, they think twice about purchasing from this dealer or avoid it at all costs. If you do decide to purchase from here, make sure you are communicated with better than I was, you do a full inspection of the vehicle before buying it. More

Hayley was so helpful in helping me choose the right car for me. She was very professional, I would recommend her my friends that are looking for car. for me. She was very professional, I would recommend her my friends that are looking for car. More

I would Recommend this dealership, use to work with, no problems did what what said and was a good experience.A+ Rating problems did what what said and was a good experience.A+ Rating More

Car detailing was poor. The car was washed not detailed! Dirt was on door jams & poor vacuuming. The car was washed not detailed! Dirt was on door jams & poor vacuuming. More

They always make the buying experience enjoyable. There are no games being played or surprise's when you arrive at the dealership. Their prices are posted on line and they beat any other dealers pric There are no games being played or surprise's when you arrive at the dealership. Their prices are posted on line and they beat any other dealers prices by far. I was in and out of the dealership with my new truck in 33 minutes !! When I buy again in the future I will go to Rivard !!! More

The only dealership where everybody is busy because they’re really making good deals on vehicles. The only place I buy! they’re really making good deals on vehicles. The only place I buy! More

Excellent customer service! !! Could not ask for anything more. I would recommend Rivard Buick GMC and Casey Bauer to anyone . !! Could not ask for anything more. I would recommend Rivard Buick GMC and Casey Bauer to anyone . More

The new to you car market is always challenging. I found the selection at Rivard GMC, to be drive away ready. The quantity and quality are heads above the competition. My salesman, Brandon was first I found the selection at Rivard GMC, to be drive away ready. The quantity and quality are heads above the competition. My salesman, Brandon was first class, the complete buying process once you make your selection can be completed under 2 hours if financing, or an hour if not. Brandon was with us throughout, we were never handed off to someone else. We started with a greeting handshake and ended with a thank you handshake along with the keys. Stop in and experience it for your self, even if you are just starting to look, that way you will know how car buying should be conducted. More