Rivard Buick GMC

TERRIBLE EXPERIENCE!! Yesterday (September 26th 2020) I drove 7 hours round trip to buy a brand new 2020 GMC 3500HD Denali Duramax Dually. I put a deposit down and took care of the finance part before arri drove 7 hours round trip to buy a brand new 2020 GMC 3500HD Denali Duramax Dually. I put a deposit down and took care of the finance part before arriving at the dealership. The price and process was decent till I got to the dealership and saw the truck & that’s when things went down hill real quick! I saw right away a big dent in the body line of the hood (clear as day) as I look closer, I find another smaller dent on the hood & then got in the bed of the truck and see dents in the roof. I point all this out to my sales person (FRANCISCO TOLEDO) as he went to grab his manager. Manager comes out (CADE RIVARD) looks at it & agrees it needs to be fixed obviously but not really ideal for me to buy this truck with a 81k sticker price if you ask me as I expressed after hearing his way of fixing this situation. He makes a joke, oh well that’s not what your paying for it.. I don’t care what I’m paying for it! Make the situation right! Remember customer service! (Making this right would have been tracking me down another truck & doing a dealer trade to get it) But no, his way of fixing the situation was, oh we will have this off site body shop we use down the road fix the issues and re-paint the hood & roof than you can drive another 7 hours round trip and come get the truck. Are you kidding me? I mean just what I wanted, a brand new truck with a re-painted body worked hood & roof. After going back & fourth and me already making the trip to this dealership (as this really was not what I wanted to deal with nor accept) I offered to take the truck and have it fixed near me since I am 7 hours away round trip from the dealership & they reimburse me as I would supply them three quotes before the truck was fixed (he refused that.) I mentioned even living with the dents on the roof & mentioning a new hood as it could have been sent to a local dealership near me (he refused that also). So they left me with ONE option.. Have this off site body shop they use re-paint & body work these issues on this brand new truck than have ME drive back and get it and hope to god it was done correctly. Or simply to bad for me. No way in heck that was going to happen. I refused & asked for my deposit back which I did receive as (CADE RIVARD) just walked inside silent not even saying a word. If your dad or family member didn’t own the dealership (Assuming by last name) I don’t believe you would last being Vice President of a buy here pay here car lot! Absolutely no customer service at all! They did not offer to find me another truck to make things right (Which would have truly been the correct way to fix this whole thing on their behalf & have it delivered to me.) They did not have a care in the world of me driving all the way over there to give them my business. Clearly to them it’s all about the money & not customer service what so ever! Only reason I came to this dealer was the price but I would rather pay more at another dealership to not be screwed over and have to deal with the terrible customer service I was giving at RIVARD GMC! They will now have this off site body shop somewhat fix the truck I went to buy yesterday (Black 2020 GMC 3500HD Denali Duramax Dually stock number #L1417) as they already took the pictures down on there website and more than likely telling anyone calling in on that truck that it is in transit, while in reality the truck is there damaged while they hope the next buyer doesn’t realize anything is wrong with it after the body shop try’s to fix it. Sounds like a great place to buy a vehicle right? Absolutely unbelievable & by far the worst experience I have ever had at any dealership! More

Sure they have the CHEAPEST prices and wondered WHY? Now we know, they didn't spend any money training their sales help (Francisco) and managers (owner's son, Cade RIVARD, I'm assuming) on customer service we know, they didn't spend any money training their sales help (Francisco) and managers (owner's son, Cade RIVARD, I'm assuming) on customer service or communication skills. They lower the prices below anyone else in town and lure you in, then make their buck on the the back end by charging higher interest rates and with the higher volume they get financing incentives that smaller dealerships can't compete with, at least that's what other credible dealerships told us. That's not even my beef, My son bought a truck, Denali 3500 with a sticker price of $81,000 and completed all the paperwork, deposit, etc and when we came to pick it up Saturday, September 26, 2020, it had 2 noticeable dents on the hood and numerous dents on the roof, all which would be impossible to miss when preparing this vehicle for delivery. We traveled 3 1/2 hours to pick this up and the manager listed above said they will take it off site to their body shop and bondo it and repaint it and when done you can drive all the way over here to get it. No other option, when I suggested that they go ahead and deliver the vehicle now, since we drove 3 1/2 hours, and then we would have it repaired and they could re-imburse us he said NO, we've been burnt before doing that and offered no other remedy and became silent like crickets and walked off. The sales guy said nothing and we requested our deposit back which we got, and then drove 3 1/2 hours home, without the truck obviously. I told my son that it's par for the course, YOU PAY FOR WHAT YOU GET, and this particular car dealership values the almighty $$$ rather than doing the right thing to put the customer first. There is a reason why lawyers, tele-evangelist, and car dealers are joked about as being the sliziest of all professions. In conclusion, we would rather give our business to a dealership that cares, I'd rather spend a little bit more and not get screwed or be treated so poorly. My advise to anyone considering buying a vehicle from this dealership... STAY CLEAR More

I had a great experience at Rivard Buick. Ben was responsive, helpful, and friendly. I would definitely return and recommend this dealership. Thank you so much! responsive, helpful, and friendly. I would definitely return and recommend this dealership. Thank you so much! More

Get it in writing! I cannot say that enough. My salesman name was David Hanson. After a few month search for a newer tahoe I finally found what I wanted. I made everything I expected very clear just so we w name was David Hanson. After a few month search for a newer tahoe I finally found what I wanted. I made everything I expected very clear just so we were all on the same page. First off I should have just financed directly with my bank and not have gone through them (huge mistake that I will never make again). Second, I told him I wanted the GAP through my bank because it was half the price and they still went through their company. I told him I wanted a second set of keys and he said he would mail them out the very next week. I had two people in there with me so I know the truth... Me and my father (who was with me) tried to call, a month later, inquiring about the keys and he played the bully ticket, yelled at us and hung up. The manager/his boss refused to call us back. There is more but it comes down to: I have never been treated so horrid after buying something so expensive. I will never buy a vehicle from them and I will make sure everyone I know hears what happened to me. Horrible people and are the reason people see salesman as liars and cheats. More

I went there two days in a row this week, I was very interested in a vehicle, and after leaving I texted the salesman letting him know I was planning to return next day for the vehicle and asked him to interested in a vehicle, and after leaving I texted the salesman letting him know I was planning to return next day for the vehicle and asked him to keep an eye on the keys and he said it was ok, next day I contacted the salesman again and he told me he was off but will be at the dealer to sell me the car, that’s was not what we talked before and left work earlier in order to buy the vehicle, talked on the phone with another salesman who allowed me to test drive the vehicle and was kind of nice until the moment he upraised my trade and offered me 60% of the value for my vehicle, I showed him all the comparatives with KBB, NADA, Autotrader, Edmunds, and nothing. No other options were given but to take it or leave it and I wasn’t going to give up my car. My credit score is over 700 and not even a sales manager showed up to talk with me. Very disappointed, was considering to buy 2 vehicles from them but I’ll take my business elsewhere. More

Rare to find Honor and Integrity As we all know, car shopping can be a hassle. Ben P. conducted himself in a professional manner and was timely and truthful with all of the informatio As we all know, car shopping can be a hassle. Ben P. conducted himself in a professional manner and was timely and truthful with all of the information I requested. Ben P. also demonstrated Honor and Integrity; which is not common, when dealing with car salesman. Although the dealership was not the nicest nor did it have the biggest selection; you do have great folks like Ben P. that make all of the difference in the world. There is no doubt in my mind that My wife and I will come back to see Ben P. for all of our future vehicle purchases. Thank you for allowing me a platform to express my amazing, wonderful, and rare experience with Ben P. Please thank Ben P. on my behalf. More

Zero Communication. If you want any sort of good customer service, avoid this place. Nate was wonderful, but got fed the wrong information by the financial department. If you want any sort of good customer service, avoid this place. Nate was wonderful, but got fed the wrong information by the financial department. More

Love my ride! Great experience at Rivard Buick-GMC! Arnold Little, our salesman, was very personable and helpful. The experience was easy -- from test drive to p Great experience at Rivard Buick-GMC! Arnold Little, our salesman, was very personable and helpful. The experience was easy -- from test drive to purchase -- we were very satisfied. More

Great purchase! But the car has a small crack on the windshield that we did not do!2 days with car didnt go nowhere. We had a good experience but dont think we were made to feel special. Was told that t windshield that we did not do!2 days with car didnt go nowhere. We had a good experience but dont think we were made to feel special. Was told that the monthly payment was going to be $596 and then it turned out to be $610. Felt like nothing is clear here. More

I am extremely satisfied with Dealership and Carlos Montero my salesperson, He did a great job. My Chevy truck looks and runs great. Thank You. Montero my salesperson, He did a great job. My Chevy truck looks and runs great. Thank You. More